IT Support Specialist

D&M Auto Leasing; Fort Worth (TX); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) plan

Team with people-focused culture

Stable, supportive team

Job summary

D&M Leasing is seeking an IT Support Specialist for our Fort Worth, TX team. You’ll be the go-to tech resource, supporting end users and keeping dealership systems running smoothly. You’ll also help protect the business from cyber threats, working directly with people, not just tickets.

You’ll handle end-user support, DMS/CRM platforms, hardware and network tasks, and security/compliance initiatives in a collaborative environment.

Qualifications

• Minimum 3 years of relevant IT support experience.
• Strong troubleshooting across hardware, software and networking.
• Solid knowledge of Windows 11 and Microsoft 365.
• Excellent communication and customer service skills.

Responsibilities

• Be the first point of contact for IT issues across all locations.
• Support staff in person, by phone, and through our ticketing system.
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices.
• Manage user accounts, permissions, and password resets.
• Provide frontline support for our DMS and CRM platforms.
• Liaise with software vendors on bugs and integration issues.
• Help install, configure, and maintain business applications.
• Set up and upgrade PCs and laptops for new hires and lifecycle refreshes.
• Keep hardware, software, and license inventory up to date.
• Perform preventative maintenance to minimize downtime.
• Troubleshoot network jacks, Wi-Fi, and VPN access.
• Help enforce data security policy and FTC Safeguards Rule compliance.
• Manage antivirus/anti-malware on all endpoints.
• Coach end users on phishing and social engineering awareness.

Skills

Troubleshooting

Windows 11

Microsoft 365

People skills

Networking

Education

Association's or Bachelor's in IT/CS

Tools

CDK

Dealertrack

DealerSocket

Active Directory

Job description

D&M Leasing is hiring an IT Support Specialist for our team in Fort Worth, TX! Be the go-to tech resource for a growing, respected automotive group. You'll support end users, keep dealership systems running smoothly, and help protect the business from cyber threats - all while working directly with people, not just tickets.

What You'll Do

Helpdesk & End-User Support

• Be the first point of contact for IT issues across all locations
• Support staff in person, by phone, and through our ticketing system
• Troubleshoot desktops, laptops, printers, scanners, and mobile devices
• Manage user accounts, permissions, and password resets

Dealership Systems

• Provide frontline support for our DMS and CRM platforms
• Liaise with software vendors on bugs and integration issues
• Help install, configure, and maintain business applications

Hardware & Infrastructure

• Set up and upgrade PCs and laptops for new hires and lifecycle refreshes
• Keep hardware, software, and license inventory up to date
• Perform preventative maintenance to minimize downtime
• Troubleshoot network jacks, Wi-Fi, and VPN access

Security & Compliance

• Help enforce data security policy and FTC Safeguards Rule compliance
• Manage antivirus/anti-malware on all endpoints
• Coach end users on phishing and social engineering awareness

Must-Haves

• Minimum of 3 years of relevant experience listed below.
• Strong troubleshooting skills across hardware, software, and networking
• Solid knowledge of Windows 11 and Microsoft 365
• Great people skills - you can explain tech simply and patiently

Nice-to-Haves

• Associate's or Bachelor's in IT, Computer Science, or related field
• IT experience in auto dealerships or the automotive industry
• Hands-on with a major DMS (CDK, Dealertrack, DealerSocket) CompTIA A+ or Network+ certification
• Familiarity with Active Directory

What We Offer

$65,000 - $70,000 annually

• Health, dental, and vision insurance
• 401(k) plan after the orientation period
• A stable, supportive team that values its people
• A visible, high-impact role in a growing company

Good to Know

• On-site role based in Fort Worth, TX 8:30-6:30pm
• Mix of sitting, standing, and walking
• Ability to lift/move equipment up to 50 lbs
• Occasional travel to other D&M/Four Stars locations