In-Office IT Support Analyst: End-User Tech Help & Training

Floorplanxpress; Norman (OK); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental & vision insurance

Flexible spending & health savings

Paid Life insurance

Short term and long term disability

401(k) Matching with full vesting

Paid time off

Me days

Paid holidays

Job summary

Floorplan Xpress in Norman, OK is seeking an IT Support Analyst to provide technical assistance to users, diagnose hardware, software and network issues, and deliver excellent customer service in a fast-paced operations center.

The ideal candidate will have a high school diploma or equivalent, at least two years of technical support experience, strong knowledge of Windows and Office, and relevant certifications such as CompTIA A+. Background checks and drug testing apply.

Qualifications

• Requires high school diploma or equivalent.
• 2+ years of technical support experience.
• Strong knowledge of computer hardware, software and networks.
• Familiarity with MS Windows and Office Suite.

Responsibilities

• Document records of support requests and maintain ticketing logs.
• Assist in maintenance and administration of IT systems, including user accounts and security measures.
• Provide proactive support and guidance on technology resources and trends.

Skills

Hardware

Software

Networks

Windows

Office

Education

High school diploma or equivalent

Tools

CompTIA A+

Microsoft Certified Professional

Job description

Floorplan Xpress in Norman, OK is seeking an IT Support Analyst to provide technical assistance to users, diagnose hardware, software and network issues, and deliver excellent customer service in a fast-paced operations center.

The ideal candidate will have a high school diploma or equivalent, at least two years of technical support experience, strong knowledge of Windows and Office, and relevant certifications such as CompTIA A+. Background checks and drug testing apply.