IT Support Analyst

TEKsystems; Green Bay (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Onsite parking

Job summary

TEKsystems is seeking a contract- based IT Support Associate in Green Bay, WI. You will assist with information systems tasks under supervision, learn foundational IT concepts, follow guided procedures, and provide basic end-user support.

This onsite role pays $20.00-$26.00 per hour with eligibility for benefits. You will engage in incident documentation, basic scripting with PowerShell, and learn security stack concepts while collaborating with senior staff.

Qualifications

• Degree or diploma in Computer Science, Information Systems, or Network Security required.
• Microsoft certifications MCP, A+, Network+ valued.
• Equivalent training and experience considered.
• Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption and tokenization.
• Strong communication, analytical and problem-solving skills.
• Ability to train and advise staff on IT technologies.
• Scripting knowledge with PowerShell.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks in a time-critical production environment.

Responsibilities

• Assist with basic IT planning and routine administration.
• Troubleshoot simple IT issues using checklists; escalate complex problems.
• Provide end-user support and document issues.
• Document and escalate incidents with templates.
• Participate in root cause analysis and suggest follow-up actions.
• Install and configure software per step-by-step instructions.
• Monitor system performance and report unusual findings.
• Support process improvements and share observations.
• Learn scripting for basic automation (PowerShell).

Skills

Communication

Analytical thinking

Problem solving

PowerShell scripting

Training staff

Customer service

Time management

Multi-tasking

Education

Bachelors in Computer Science or Information Systems or Network Security

Microsoft server certifications (MCP, A+, Network+)

Tools

EDR

IPS

Next-Gen Firewalls

IAM

PKI

Job description

Description

• Assist with Information Systems Tasks: Support basic planning and routine administration of IT systems under close supervision. Learn foundational concepts and follow guidance from senior staff.
• Follow Procedures to Troubleshoot Simple IT Issues: Use established checklists and instructions to help resolve straightforward hardware, software, or network problems. Escalate complex issues to more experienced team members.
• Provide Basic End-User Support: Help users with common software and hardware questions, set up new equipment as directed, and document issues using standard forms. Always seek help for unfamiliar problems.
• Document and Escalate Incidents: Record incident details accurately and promptly using provided templates. Refer unresolved or complex incidents to senior staff.
• Participate in Root Cause Analysis: Contribute to discussions about recurring issues and learn how to identify basic causes. Suggest follow-up actions with guidance from supervisors.
• Install and Configure Software with Guidance: Assist in installing and updating software or applying patches to workstations and devices, following step-by-step instructions. Learn about maintaining the Microsoft Security stack.
• Monitor System Performance: Perform routine checks and basic tests on IT systems to help ensure security and reliability. Report any unusual findings to senior staff.
• Support Process Improvements: Share observations about daily tasks and suggest small improvements. Learn about divisional practices and how processes are updated.
• Identify Policy Violations: Learn to recognize and report clear violations of organizational policies, always consulting with supervisors before taking action.
• Assist with Risk Mitigation: Help apply patches and support hardware lifecycle activities as directed, learning how these actions reduce risk.
• Learn Basic Scripting for Automation: Begin learning scripting technologies (such as PowerShell) to support simple automation tasks, with training and supervision.
• Contribute to Documentation Efforts: Participate in creating and updating enterprise-wide documentation by providing feedback and helping with basic tasks.
• Stay Informed on Technologies: Regularly review updates and new technologies introduced in the organization, focusing on those relevant to entry-level responsibilities.
• Demonstrate Customer Service and Problem-Solving: Show a positive attitude, communicate clearly, and work collaboratively to resolve basic issues. Ask questions and seek feedback to improve skills.

Qualifications

• A degree or diploma in Computer Science, Information Systems, or Network Security from an institute of technology or university is required.
• Microsoft Server systems certifications such as Microsoft MCP, A+, Network+ are valued
• Alternatively, a combination of equivalent training and experience will be considered.
• Knowledge of Microsoft security platforms, EDR, IPS, Next Gen Firewalls, IAM, PKI, encryption, and tokenization.
• Strong communication, analytical, and problem-solving skills.
• Ability to train and advise staff on a variety of IT technologies.
• Demonstrate basic to intermediate scripting knowledge and skills with PowerShell
• Demonstrate excellent oral and written communication skills
• Ability to manage multiple tasks in a time-critical production environment

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Pay And Benefits

The pay range for this position is $20.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Green Bay,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.