Desktop Support Analyst

TEKsystems; Neenah (WI); On-site; USD 34,000 - 41,000; Full time

Job summary

TEKsystems is seeking a skilled Tier 2 Desktop Support Technician to deliver advanced Windows enterprise support in Neenah, WI. You will act as an escalation point for Tier 1 and handle complex hardware, software, O365, and endpoint management issues with a strong customer focus.

The role covers Windows 10/11, M365 apps, AD/AAD, Intune, SCCM/MECM, ServiceNow, and AV/endpoint peripherals. It is a contract-to-hire onsite position requiring proactive collaboration with IT teams and excellent

Qualifications

• 3+ years of desktop support, service desk, or end-user support in a Windows enterprise environment.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, Group Policy, and Azure AD/Entra ID.
• Experience with endpoint management tools such as Intune, SCCM/MECM, or equivalent.
• Familiarity with ServiceNow or other ITSM/ticketing platforms.
• Understanding of TCP/IP networking fundamentals, VPNs, and wireless connectivity.
• Experience supporting desktop and laptop hardware from major manufacturers.
• Excellent customer service, communication, and documentation skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Responsibilities

• Provide Level 2 support for desktops, laptops, mobile devices, peripherals, and enterprise applications.
• Troubleshoot Windows 10/11 issues, software installations, and user profile problems.
• Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage Active Directory tasks including account creation, password resets, group memberships, and permissions.
• Support Azure AD/Entra ID authentication, MFA, and account access requests.
• Diagnose and resolve hardware issues on Dell, Lenovo, and HP devices, coordinating warranty repairs as needed.
• Install, configure, and maintain printers, scanners, docks, monitors, and other peripherals.
• Support conference room technology and AV issues.
• Utilize ServiceNow or similar ticketing systems to document incidents, requests, and resolutions.
• Perform workstation deployments, refreshes, upgrades, and imaging activities.
• Support endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar tools.
• Troubleshoot networking issues including VPN connectivity, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
• Create and maintain technical documentation, knowledge base articles, and SOPs.
• Collaborate with infrastructure, security, networking, and application teams to resolve escalated issues.
• Participate in on-call support and after-hours maintenance when required.

Skills

Windows 10/11

Microsoft 365

Active Directory

Azure AD/Entra ID

Intune/SCCM/MECM

ServiceNow

VPN/TCP/IP networking

Customer service

Education

Associate's or Bachelor's degree in IT or related field

Industry certifications (e.g., CompTIA A+, Network+, Microsoft, ITIL)

Tools

Intune

SCCM/MECM

ServiceNow

PowerShell

Group Policy

Dell/HP hardware

Job description

Overview

We are seeking a skilled Tier 2 Desktop Support Technician to provide advanced technical support in a Microsoft Windows enterprise environment. This individual will serve as an escalation point for Tier 1 support, resolving complex hardware, software, O365, and endpoint management issues while delivering exceptional customer service to end users. The ideal candidate will have strong troubleshooting abilities, experience supporting enterprise technologies, and a customer-first mindset.

Responsibilities

• Provide Level 2 support for desktops, laptops, mobile devices, peripherals, and enterprise applications.
• Troubleshoot and resolve Windows 10/11 operating system issues, software installations, and user profile problems.
• Support and administer Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Manage Active Directory tasks including account creation, password resets, group memberships, and permissions.
• Support Azure AD/Entra ID authentication, MFA, and account access requests.
• Diagnose and resolve hardware issues on Dell, Lenovo, and HP devices, coordinating warranty repairs as needed.
• Install, configure, and maintain printers, scanners, docks, monitors, and other peripherals.
• Support conference room technology and assist with meeting-related AV issues.
• Utilize ServiceNow or similar ticketing systems to document incidents, requests, and resolutions.
• Perform workstation deployments, refreshes, upgrades, and imaging activities.
• Support endpoint management solutions such as Microsoft Intune, SCCM/MECM, or similar tools.
• Troubleshoot networking issues including VPN connectivity, Wi-Fi, DNS, DHCP, and TCP/IP-related problems.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Collaborate with infrastructure, security, networking, and application teams to resolve escalated issues.
• Participate in on-call support and after-hours maintenance when required.

Required Qualifications

• 3+ years of desktop support, service desk, or end-user support experience in a Windows enterprise environment.
• Strong knowledge of Windows 10 and Windows 11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications and services.
• Working knowledge of Active Directory, Group Policy, and Azure AD/Entra ID.
• Experience with endpoint management tools such as Intune, SCCM/MECM, or equivalent.
• Familiarity with ServiceNow or other ITSM/ticketing platforms.
• Understanding of TCP/IP networking fundamentals, VPNs, and wireless connectivity.
• Experience supporting desktop and laptop hardware from major manufacturers.
• Excellent customer service, communication, and documentation skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.

Preferred Qualifications

• Experience supporting executive or white-glove users.
• Exposure to PowerShell scripting and automation.
• Experience with mobile device support (iOS and Android).
• Knowledge of Microsoft Defender, endpoint security, and patch management processes.
• Associate's or Bachelor's degree in Information Technology or related field.
• Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL.

Technical Environment

• Windows 10/11
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory & Azure AD (Entra ID)
• Microsoft Intune
• SCCM / MECM
• ServiceNow
• VPN Technologies
• Dell, Lenovo, and HP Hardware
• PowerShell
• TCP/IP, DNS, DHCP, Wi-Fi

Keys to Success

• Strong troubleshooting and root-cause analysis skills.
• Customer-focused approach with excellent interpersonal abilities.
• Ability to work independently and collaboratively within an IT support team.
• Strong attention to detail and commitment to service excellence.

Job Type & Location

This is a Contract to Hire position based out of Neenah, WI.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of Neenah, WI.

Application Deadline

This position is anticipated to close on Oct 31, 2026.

Workplace Type

This is a fully onsite position in Neenah,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.