Technical Support Specialist

TEKsystems; Green Bay (WI); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems is seeking several Technical Support Specialists for a season IT support role in Green Bay, WI. The position focuses on remote customer support for client software, with emphasis on installation, data imports, and customer service.

Responsibilities include phone/email/chat support, troubleshooting, and Salesforce ticket management. Prior IT education or certifications are preferred, and Salesforce experience is a plus.

Qualifications

• Strong customer service experience required.
• Ability to troubleshoot technical issues with end users remotely.
• Education or certifications in IT preferred.

Responsibilities

• Provide technical support to customers over phone, email, live chat, and tickets.
• Assist with software installations, account creation, login issues, and navigation.
• Troubleshoot issues remotely and document steps taken.
• Manage and update support tickets within Salesforce to resolution.
• Deliver clear, patient, and professional customer service.

Skills

Customer service

Technical troubleshooting

Communication

Remote support

Education

Information Technology education

Tools

Salesforce

Job description

TEKsystems is looking to add several Technical Support Specialists for a season IT support position.

This position will focus on providing remote technical support to customers using client software, with an emphasis on troubleshooting, software installation, data imports, and overall customer service.

Key Responsibilities:

• Provide technical support to customers over the phone, email, live chat, and support tickets.
• Assist customers with software installations, account creation, login issues, and product navigation.
• Troubleshoot technical and software-related issues remotely.
• Help customers import company data and resolve data import errors.
• Research system errors and elevate more complex issues when needed.
• Document customer interactions, troubleshooting steps, and resolutions.
• Manage and update support tickets within Salesforce to ensure issues are followed through to resolution.
• Provide clear, patient, and professional customer service throughout each interaction.

Qualifications:

• Strong customer service skills and experience
• Education or certifications in Information Technology
• Comfortable troubleshooting technical issues with end users over the phone.
• Previous technical support or service desk experience is a plus.
• Strong problem-solving and documentation skills.
• Salesforce experience is helpful but not required.

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical
• dental & vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Green Bay, WI.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Green Bay,WI.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.