IT Support Technician

TEKsystems; Chicago (IL); On-site; USD 33,000 - 36,000; Full time

Job summary

TEKsystems is seeking an IT Support Technician to deliver hands-on end-user assistance, troubleshoot hardware and software, and manage service requests in a fully onsite Chicago environment.

You will configure and deploy devices, support Windows 10/11, Microsoft 365, and common business apps, maintain documentation, and contribute to IT initiatives and asset management on a contract basis.

Qualifications

• Experience providing desktop or end-user technical support.
• Knowledge of Windows OS, Microsoft 365, and common business apps.
• Experience working in a ticketing or service management environment.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications.
• Troubleshoot and resolve hardware, software, account access, and connectivity issues.
• Manage support tickets from intake through resolution, including documentation and user communication.
• Configure, deploy, maintain, and replace end-user devices.
• Support onboarding, workstation setups, software installations, and device provisioning.
• Maintain asset inventory records and assist with technology lifecycle activities.
• Support meeting room technology and collaboration tools.
• Create and maintain technical documentation and knowledge articles.
• Participate in technology upgrades, deployments, and other IT initiatives.

Skills

Desktop support

End-user support

Windows OS

Microsoft 365

Ticketing systems

Troubleshooting

Customer service

Communication

Multitasking

Job description

Overview

Seeking an IT Support Technician to provide hands‑on technical support for end users and workplace technology. This role is responsible for troubleshooting hardware and software issues, supporting devices and applications, managing service requests, and ensuring a positive user experience.

Key Responsibilities

• Provide technical support for desktops, laptops, mobile devices, peripherals, and business applications.


• Troubleshoot and resolve hardware, software, account access, and connectivity issues.


• Manage support tickets from intake through resolution, including documentation and user communication.


• Configure, deploy, maintain, and replace end‑user devices.


• Support onboarding, workstation setups, software installations, and device provisioning.


• Maintain asset inventory records and assist with technology lifecycle activities.


• Support meeting room technology and collaboration tools.


• Create and maintain technical documentation and knowledge articles.


• Participate in technology upgrades, deployments, and other IT initiatives.

Required Skills

• Experience providing desktop or end‑user technical support.


• Knowledge of Windows operating systems, Microsoft 365, and common business applications.


• Experience working within a ticketing or service management environment.


• Strong troubleshooting, communication, and customer service skills.


• Ability to work independently and manage multiple priorities.

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $24.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chicago,IL.

Application Deadline

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. Were strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.