IT Support Administrator — Hybrid Role with Growth

msssolutions; Troy (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Job summary

MSS Solutions, LLC in Zebulon, NC seeks an IT Support Administrator to join our team and grow with us. You will support a wide range of devices and platforms across on-site and remote environments.

The role requires 3+ years of IT support experience, expertise with Microsoft 365, Intune, Azure AD Entra ID, and Exchange, and a commitment to service quality. Occasional travel to remote MSS offices is expected.

Qualifications

• 3+ years’ professional IT support experience.

Responsibilities

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.
• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.
• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Support IP telephony and mobile administration.
• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.
• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.
• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.
• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.
• Assist in the procurement of IT equipment and software.
• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.
• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.
• Assist with monitoring IPS/IDS systems.
• Other such duties and responsibilities as assigned by the Company from time to time.

Skills

IT support

Troubleshooting

Communication

Teamwork

Education

High school diploma

Tools

Microsoft 365

Intune

Entra ID/Azure AD

Exchange

ServiceNow

Cisco Meraki

Job description

MSS Solutions, LLC in Zebulon, NC seeks an IT Support Administrator to join our team and grow with us. You will support a wide range of devices and platforms across on-site and remote environments.

The role requires 3+ years of IT support experience, expertise with Microsoft 365, Intune, Azure AD Entra ID, and Exchange, and a commitment to service quality. Occasional travel to remote MSS offices is expected.