IT Support Technician — Hybrid MSP, Growth & Benefits

Titan-Tech; Mason (TX); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

PTO: 2 weeks in first year, 4 weeks on

Parental leave

Yearly performance-based bonus

Financial planning assistance

Paid training and certifications

Job summary

Titan Tech is seeking an IT Support Technician to join our MSP team in Mason, OH. You will provide Level 1–3 IT support for clients, mostly remotely from our Mason office with occasional on-site visits.

Responsibilities include troubleshooting Windows, M365, and AD/Entra ID; implementing PC deployments, server upgrades, cloud migrations, and network builds; and documenting environments and fixes. On-call rotation and post-90-day benefits complete the role.

Qualifications

• 2–5 years of IT support experience in MSP or help desk.
• Strong troubleshooting across Windows, Microsoft 365, and Active Directory / Entra ID.
• Excellent customer service and the ability to explain fixes clearly.
• Experience with NinjaOne, ConnectWise Control (ScreenConnect), Veeam, SentinelOne, Huntress and a ticketing platform is a plus.
• Certifications (CompTIA, Microsoft, Cisco, etc.) are a plus.
• Nice to have: camera systems and access control, structured cabling and conduit work.

Responsibilities

• Provide Level 1–3 IT support for clients, mostly remote from the Mason office with occasional on-site visits.
• Troubleshoot hardware, software and network issues across Windows, Microsoft 365, and Active Directory / Entra ID.
• Work on IT projects: PC deployments, server upgrades, cloud migrations, office moves and network build-outs.
• Configure and support firewalls, VPNs, switches and wireless networks.
• Keep clear documentation of client environments, fixes and project work.

Skills

IT support 2-5y

Troubleshooting

Customer service

Plain-English comms

IT tools experience

Certifications (CompTIA/Microsoft/CISA

Tools

NinjaOne

ConnectWise Control

Veeam

SentinelOne

Huntress

Ticketing system

Job description

Titan Tech is seeking an IT Support Technician to join our MSP team in Mason, OH. You will provide Level 1–3 IT support for clients, mostly remotely from our Mason office with occasional on-site visits.

Responsibilities include troubleshooting Windows, M365, and AD/Entra ID; implementing PC deployments, server upgrades, cloud migrations, and network builds; and documenting environments and fixes. On-call rotation and post-90-day benefits complete the role.