IT Support Administrator

msssolutions; Troy (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401k with Employer Contributions

PTO

Paid Holidays

Employee Assistance Program

Long-term Disability

Short-term Disability

Flexible Spending Plan

Health Savings Plan

Job summary

MSS Solutions, LLC in Zebulon, NC seeks an IT Support Administrator to join our team and grow with us. You will support a wide range of devices and platforms across on-site and remote environments.

The role requires 3+ years of IT support experience, expertise with Microsoft 365, Intune, Azure AD Entra ID, and Exchange, and a commitment to service quality. Occasional travel to remote MSS offices is expected.

Qualifications

• 3+ years’ professional IT support experience.

Responsibilities

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.
• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.
• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Support IP telephony and mobile administration.
• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.
• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.
• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.
• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.
• Assist in the procurement of IT equipment and software.
• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.
• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.
• Assist with monitoring IPS/IDS systems.
• Other such duties and responsibilities as assigned by the Company from time to time.

Skills

IT support

Troubleshooting

Communication

Teamwork

Education

High school diploma

Tools

Microsoft 365

Intune

Entra ID/Azure AD

Exchange

ServiceNow

Cisco Meraki

Job description

As a result of our phenomenal growth, MSS Solutions, LLC has an opening for an IT Support Administrator. If you are an experienced IT professional who is looking to grow your career and contribute fresh and innovative ideas to serve our customers, this is an opportunity you should explore!

A career at MSS is not just a job - it's collaborating with the business's best talent. It's having a part in building a better future. It's making a difference in people's lives.

The success of MSS is a direct reflection of our team's dedication, passion, and hard work. Since 1996, MSS has taken pride in retaining some of the best talents in the industry by promoting a culture of respect, collaboration, and empowerment.

Roles and Responsibilities

• Provide advanced support for desktops, laptops, and mobile devices (Windows, macOS, iOS, Android).
• Troubleshoot hardware and software issues, including operating systems and applications.
• Complete firmware upgrades on PCs and servers.

• Install, configure, and upgrade operating systems and enterprise software.
• Modify applications to meet departmental needs based on policies and standards.
• Participate in projects and completing proof of concepts.

• Monitor network services and equipment proactively to ensure optimal performance.
• Assist in the configuration and maintenance of network equipment and servers.
• Support IP telephony and mobile administration.

• Manage user accounts, groups, and permissions in Active Directory.
• Ensure compliance with security policies and access controls.

• Maintain accurate documentation of technical procedures and issues.
• Update knowledge base articles for common issues and solutions.

• Provide on-the-job training and orientation for new employees regarding IT systems and software.
• Educate users on best practices for software and hardware usage.

• Provide technical assistance to on-site and remote employees for hardware, software, and network issues.
• Troubleshoot and resolve problems related to Office 365 applications, email, and collaboration tools.
• Assist users with multi-factor authentication issues using DUO Mobile.
• Liaise with local ISPs and third-party vendors for support and service issues.

• Assist in the procurement of IT equipment and software.

• Serve as a point of escalation for Level 1 support staff, providing guidance and assistance as needed.
• Collaborate with senior IT staff on complex issues.

• Assist in implementing and maintaining IT security protocols.
• Conduct routine checks to ensure compliance with security policies.
• Deploy and manage endpoint protection.
• Monitor security alerts and incidents, taking appropriate actions to mitigate threats.

• Assist with monitoring IPS/IDS systems.
• Other such duties and responsibilities as assigned by the Company from time to time.

Qualifications and Requirements

• High School Diploma or equivalent certification.
• 3+ years’ professional IT support experience, including Microsoft 365, Intune, Entra ID (Azure AD), and Exchange.
• 3+ years’ experience working with IT ticketing systems. Experience with ServiceNow is a plus.
• 3+ years’ experience with Cisco Meraki and MDM design, configuration, and troubleshooting.
• Network Cabling experience includes terminating network cables into patch panels.
• Onboarding and offboarding employees using MSS’s IT platforms.
• A+, MCP, Network +, are a plus.
• Flexibility to work varying hours.
• Ability to communicate technical information to non-technical individuals effectively.
• Strong attention to detail and ability to multitask.
• Preconstruction IT experience is a plus.
• Be able to work without supervision.
• Problem Solving under pressure.
• Maintain professionalism when communicating with colleagues and customers/end users
• Effectively conveying information verbally and in writing, and actively listening to others.
• Collaborating well with others, contributing to group efforts, and fostering a positive team environment.
• Up to 40% travel to remote MSS offices as needed for on-site support, troubleshooting, projects, and training. The home office for this position is Zebulon, NC, and regular travel to remote sites is required.
• Physical Demands: Constant sitting, walking short distances, bending, stooping, twisting, reaching above and/or below shoulder, handling/grasping documents or office equipment, clear speaking and adequate hearing sufficient to communicate effectively and respond appropriately in-person and/or on the telephone, vision sufficient to read source materials and computer screen data, repetitive motions for computer equipment use, lift 50 lbs. occasionally, 5-10 lbs. frequently to lift/carry/move objects, files and documents.
• Must successfully pass a background check and drug test.

Work Environment

Work is performed in an office environment with air conditioning and bright lights.

Benefit Highlights

At MSS, we value our employees by providing a supportive culture with competitive compensation and a benefits package that continues to evolve based on our business's growth and our employees' needs. Currently, our benefits include:

• Medical/Dental/Vision Insurance
• 401k with Employer Contributions
• PTO
• Paid Holidays
• Employee Assistance Program
• Long-term Disability
• Short-term Disability
• Flexible Spending Plan
• Health Savings Plan

Additional Notes

• MSS Solutions, LLC is an equal opportunity employer and a drug-free environment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.