Hybrid IT Administrator — Microsoft 365 & Endpoints

Strategic-Mission-Critical; Dallas (TX); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Paid holidays

Medical/dental/vision insurance

401(k) with employer contributions

Professional certifications reimbursed

Job summary

Strategic Mission Critical in the United States is seeking an IT Administrator to support a nationwide hybrid workforce. The role delivers L2/L3 technical support across a Microsoft-centric environment and partners with the IT Director and teams to resolve incidents and deploy solutions.

The ideal candidate has 3–5 years in desktop support or systems administration, strong Microsoft 365, Entra ID, Exchange Online, and PowerShell skills, and a customer-first mindset.

Qualifications

• Associate's or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of technical training, industry certifications, internships, and relevant hands-on experience.
• Hands-on experience supporting users in a Microsoft 365 cloud environment is required.
• In-depth knowledge of Microsoft-based environments such as Entra ID, M365, Exchange Online, SharePoint, Intune, and Microsoft Teams.
• Experience with incident and request management processes.
• Advanced troubleshooting, analytical, and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently, manage time effectively, and stay organized.
• Self-motivated learner with the ability to continuously build technical knowledge.
• Ability to follow procedures while also thinking critically and adapting as needed.
• Team-oriented mindset with willingness to collaborate, share knowledge, and assist colleagues.
• Familiarity with Egnyte or other cloud-based file services is a plus.
• Familiarity with AI-powered productivity and support tools, including generative AI platforms.
• Well-rounded technical background, including experience in: Networking; Systems Administration; Cybersecurity; PowerShell / scripting.

Responsibilities

• Provide L2 and L3 technical support for systems, applications, and user issues.
• Respond to and resolve service requests across multiple business areas with urgency and consistency.
• Troubleshoot and resolve issues independently using established documentation and best practices.
• Provide escalated technical support, diagnose and resolve hardware/software problems, and elevate issues to senior engineers or vendors when necessary.
• Coordinate handoff of issues to and from our managed service provider as appropriate.
• Assist in the implementation and operational support of OS patching and 3rd party software packaging and deployment.
• Perform advanced troubleshooting and support for endpoint hardware.
• Support IT technicians in the setup of laptops and IT accessories (docking stations, monitors, peripherals, etc.).
• Ensure devices are properly configured within the Microsoft environment (M365, Intune, etc.).
• Contribute to and improve knowledge base articles and technical documentation.
• Communicate technical information clearly to both technical and non-technical users.
• Participate in projects, system improvements, and operational initiatives.
• Meet assigned deadlines and provide occasional after-hours support for scheduled deployments, office openings, system maintenance, or urgent operational needs.
• Have the ability to travel to other SMC offices as required (less than 5% travel).
• Maintain excellent organizational skills, with the ability to manage multiple tasks simultaneously.

Skills

Microsoft 365

Entra ID

Exchange Online

SharePoint

Intune

Microsoft Teams

Incident management

Customer service

Troubleshooting

PowerShell / scripting

Education

Associate/Bachelor's degree in IT

Tools

Egnyte

Other cloud-based file services

Job description

Strategic Mission Critical in the United States is seeking an IT Administrator to support a nationwide hybrid workforce. The role delivers L2/L3 technical support across a Microsoft-centric environment and partners with the IT Director and teams to resolve incidents and deploy solutions.

The ideal candidate has 3–5 years in desktop support or systems administration, strong Microsoft 365, Entra ID, Exchange Online, and PowerShell skills, and a customer-first mindset.