IT Support

ManpowerGroup; Solon (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care FSA

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup is seeking an IT Support professional to join the Solon R&D site in Ohio. You will provide Tier I support to end-users by phone, email, Teams, or in-person, ensuring timely resolution of issues and smooth onboarding.

You will collaborate with IT teams to resolve issues, coordinate with vendors, document incident status, and escalate when needed. The role offers competitive hourly pay and benefits after waiting period.

Qualifications

• BS in business or technology-related field or IT certification.
• At least 1 year of hands-on IT/IS experience with Windows OS, AD, Exchange/Outlook, Office, Adobe Connect, and Teams.
• Demonstrated skills in implementation and troubleshooting of IT systems.
• Strong written and verbal communication skills to assist users and document issues.
• Experience in inventory management of hardware and software assets.

Responsibilities

• Provide Tier I support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with IT teams to resolve complex issues and escalate problems when necessary.
• Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.
• Update users on the status of their incident or service request to ensure clear communication.
• Support initial computer setup for new employees, ensuring smooth onboarding processes.

Skills

IT experience

Windows OS

Active Directory

Exchange/Outlook

Microsoft Office

Adobe Connect

Microsoft Teams

Troubleshooting

Communication

Inventory management

Education

Bachelor's degree or IT certification

Tools

Microsoft Windows

Active Directory

Microsoft Exchange/Outlook

Microsoft Office

Adobe Connect

Microsoft Teams

Job description

Our client, a leading organization in the research and development sector, is seeking an IT Support professional to join their team. As an IT Support, you will be part of the IT Department supporting the Solon R&D Site. The ideal candidate will demonstrate problem-solving skills, effective communication, and a proactive attitude, which will align successfully within the organization.

Job Title: IT Support

Location: Solon, Ohio

Pay Range: $20/hr - $24/hr

What's the Job?

• Provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.
• Collaborate with other IT teams to resolve complex technical issues and **escalate** problems when necessary.
• Coordinate with vendors and third-party service providers to resolve issues and manage repairs or replacements.
• Update users on the status of their incident or service request to ensure clear communication.
• Support initial computer setup for new employees, ensuring smooth onboarding processes.

What's Needed?

• Minimum BS in Business or Technology related field or IT Certification.
• At least 1 year of hands‑on IT/IS experience with relevant system software including Microsoft Windows Operating Systems, Active Directory, Microsoft Exchange/Outlook, Microsoft Office, Adobe Connect, and Microsoft Teams.
• Demonstrated skills in implementation and troubleshooting of IT systems.
• Strong written and verbal communication skills to effectively assist users and document issues.
• Experience in inventory management of hardware and software assets.

What's in it for me?

• Opportunity to work in a dynamic and innovative environment.
• Engage in meaningful projects that enhance your technical expertise.
• Collaborate with a diverse team of professionals committed to excellence.
• Gain valuable experience supporting cutting‑edge IT systems and infrastructure.
• Competitive pay rate with potential for growth and development within the organization.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought‑after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.