IT Support Specialist

ManpowerGroup; Sandy (UT); Hybrid; USD 41,000 - 44,000; Part time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Supplemental Life Insurance

Short Term Disability Insurance

401(k)

Job summary

ManpowerGroup is seeking an IT Support Specialist to support users in a hybrid environment across Utah and New York. The role focuses on onsite help in Sandy and remote assistance for distributed teams, ensuring secure access and efficient technical support.

The ideal candidate has 3+ years of IT support experience, proficient in Windows and MacOS, with strong customer service skills and familiarity with Jira Service Management. This part-time role offers a collaborative enterprise IT setting.

Qualifications

• 3+ years of IT support or service desk experience in Windows and macOS environments.
• Experience managing incidents within SLA requirements, ideally using Jira Service Management.
• Strong communication skills and customer service orientation.
• Experience onboarding new employees and device provisioning is a plus.

Responsibilities

• Manage and resolve IT incidents and tickets for local and remote employees per SLA policies.
• Provide onboarding support for new employees, including a 30–45 minute onboarding session and setup guidance.
• Administer and support core collaboration tools including Jira, Confluence, Slack, Miro, and Office 365.
• Diagnose hardware issues and support peripherals; maintain meeting rooms and desk setups.
• Handle device provisioning, inventory and imaging processes following company policies.

Skills

IT support

Windows

MacOS

Jira Service Management

SLA management

Customer service

Tools

Jira

Confluence

Slack

Miro

Office 365

Job description

Our client is seeking an IT Support Specialist to join their Enterprise IT team. As an IT Support Specialist, you will be part of an international and dynamic group supporting users globally. This role focuses on providing remote support to the New York team and onsite support for the Utah team, ensuring employees have the right access, tools, and technical help to work securely and efficiently.

Job Title: IT Support Specialist

Location: Sandy UT

Pay Range: $30-$32

Shift: Part-Time

• 20 to 25 hours per week

• Monday through Friday

• Hybrid - Onsite Tuesdays and Wednesdays

• Morning schedule preferred ie

• 6:00 AM to 10:00 AM

• 7:00 AM to 11:00 AM

• 8:00 AM to 12:00 PM

What's the Job?

• Manage and resolve IT incidents and tickets for local and remote employees according to SLA processes and guidelines

• Provide onboarding support for new employees, including a 30 to 45-minute technology onboarding session and first-day setup guidance

• Administer and support core collaboration tools including Jira, Confluence, Slack, Miro, and Office 365, including access support and documentation

• Diagnose and support computer hardware and peripherals (including printers), and keep meeting rooms and office desk setups up to date through periodic testing

• Handle device provisioning, inventory, and reimaging/wipe processes for internal equipment while following company rules and hygiene protocols

What's Needed?

• 3+ years of IT Support or Service Desk experience in a heterogeneous environment (Windows and MacOS)

• Strong Windows and MacOS troubleshooting skills, especially for user and machine configuration issues (Linux is a plus)

• Experience managing incidents and tasks within SLA requirements, ideally using Jira Service Management

• Hands-on hardware support experience including laptop provisioning/imaging, device deployment, and inventory management

• Excellent communication skills with the ability to explain technical concepts clearly to both technical and non-technical users, plus strong patience and customer service

What's in it for me?

• Work with an international Enterprise IT team supporting users across Utah and New York

• Gain hands-on experience with collaboration and enterprise tools such as Jira, Confluence, Slack, Miro, and Office 365

• Develop deeper skills in workplace technology through onboarding, device deployment, and asset management

• Create knowledge base articles that improve self-service and help users solve issues faster

• Support secure work environments by ensuring correct access, tools, and troubleshooting for employees

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans

• Dental Plan

• Supplemental Life Insurance

• Short Term Disability Insurance

• 401(k)

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower® is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup® (NYSE: MAN) family of brands, which also includes Experis, Talent Solutions and Jefferson Wells. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.