Onsite IT Support Technician — 3+ Month Contract

Pyramid Consulting, Inc; Rio Rancho (NM); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking an IT Support professional for an onsite role in Rio Rancho, NM. This contract position includes responsibilities such as OS installation, data migration, and asset management for one of our largest clients.

You will interact with clients via in-person, phone, email, and instant messaging, and will update the client ticketing system while ensuring inventory accuracy and asset disposition readiness.

Qualifications

• 3+ years of technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service and written/verbal communication skills.
• Requires knowledge of Microsoft Office (Outlook, Excel and Word) and Windows 10.
• Technical certifications are a plus.

Responsibilities

• Install and configure OS on client laptops.
• Migrate client data to new laptops.
• Provide advanced break/fix support for software/hardware issues.
• Manage and update tickets in the client’s ticketing database.
• Process assets returned from clients and ensure inventory is stored properly.
• Prepare old equipment for re-disposition and e-waste handling.
• Load balance equipment across client and non-client sites.
• Update and close tasks in the client ticketing system.

Skills

Customer service

Communication

Microsoft Office

Windows 10

Tools

Ticketing system

Job description

Pyramid Consulting, Inc. is seeking an IT Support professional for an onsite role in Rio Rancho, NM. This contract position includes responsibilities such as OS installation, data migration, and asset management for one of our largest clients.

You will interact with clients via in-person, phone, email, and instant messaging, and will update the client ticketing system while ensuring inventory accuracy and asset disposition readiness.