IT Support

Inceed; Oklahoma City (OK); On-site; USD 41,000 - 55,000; Full time

Job summary

Inceed has partnered with a great company to help find a skilled IT Support professional to join their team in Oklahoma City. This is a contract opportunity for a hands-on IT specialist who thrives in a fast-paced, client-facing environment, supporting a busy desktop environment and assisting users across the organization.

You’ll troubleshoot Windows 11 devices, manage end-user issues, and work on AV and conference room tech, with a focus on customer service and professional on-site presence.

Qualifications

• 3+ years of professional IT support experience.
• Experience supporting Windows 11 environments.
• Background in Level 2/3 desktop support.
• Experience with printer refresh projects in large corporate settings.
• Ability to support AV and conference room technology.
• Excellent customer service and communication skills.
• Ability to troubleshoot issues independently.

Responsibilities

• Provide deskside support for end users in a corporate environment.
• Troubleshoot Windows 11 devices and related hardware issues.
• Support laptop, printer, projector, speaker, and conference room equipment.
• Handle Level 2 and Level 3 support requests.
• Respond to tickets and calls with strong customer service.
• Resolve issues independently using documentation and critical thinking.
• Support executive users with professionalism and discretion.
• Maintain a polished, client-facing presence on site.

Skills

IT Support

Windows 11

Desktop support L2/L3

Printer support

Customer service

Independent troubleshooting

Job description

Compensation: $30 - 40/hour, depending on experience

Inceed has partnered with a great company to help find a skilled IT Support to join their team!

This is a fantastic contract opportunity for a hands-on IT professional who thrives in a fast-paced, client-facing environment. You’ll support a busy desktop environment, work closely with users across the organization, and help keep daily operations running smoothly. If you enjoy solving complex technical issues, supporting modern Windows devices, and being a reliable go-to resource, this role offers a great chance to make an immediate impact.

Key Responsibilities & Duties:

• Provide deskside support for end users in a corporate environment
• Troubleshoot Windows 11 devices and related hardware issues
• Support laptop, printer, projector, speaker, and conference room equipment
• Handle Level 2 and Level 3 support requests
• Respond to tickets and calls with strong customer service
• Resolve issues independently using documentation and critical thinking
• Support executive users with professionalism and discretion
• Maintain a polished, client-facing presence on site

Required Qualifications & Experience:

• 3+ years of professional IT support experience
• Experience supporting Windows 11 environments
• Background in Level 2 and Level 3 desktop support
• Experience with printer refresh projects in large corporate settings
• Ability to support AV and conference room technology
• Excellent customer service and communication skills
• Ability to troubleshoot issues independently

Nice to Have Skills & Experience:

• Experience supporting executive-level users
• Familiarity with fast-paced ticket queues
• Prior experience in large enterprise environments
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Other Information:

• Contract role with an open-ended duration
• Onsite schedule with half-day Fridays
• Work-from-home every third Friday on rotation
• Fast-paced environment with high ticket volume
• Two interview rounds, including one onsite

If you are interested in learning more about the IT Support opportunity. Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.