Desktop Support Technician

Inceed; Carlsbad (NM); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Holiday pay

Dental and vision insurance

Disability insurance

Job summary

Inceed has partnered with a great company to hire a Desktop Support Technician in Carlsbad, NM. You will provide hands-on technical assistance to office users and local equipment, balancing in-person troubleshooting with asset management and end-user support in a fast-paced setting.

Key duties include L1-L2 support, hardware/software troubleshooting, ticket logging in the service system, and IT asset provisioning, all while maintaining accurate records and documentation in a collaborative

Qualifications

• Associate degree in a computer-related field or equivalent training.
• 2-4 years of desktop support experience.
• Strong verbal and written communication skills.
• Solid customer service and problem-solving abilities.
• Experience with Microsoft Teams, SharePoint, OneDrive and Office.
• Experience using ITSM ticketing tools like ServiceNow.

Responsibilities

• Provide L1-L2 support for office-based users and visiting employees.
• Troubleshoot hardware, software, printers, phones, and AV issues.
• Support iPhones, iPads, desk phones, and computers.
• Log, track, and update support tickets in the service system.
• Provision and de-provision IT assets for employees.
• Maintain accurate records and support documentation.
• Manage local IT stockroom and asset inventory.
• Escalate complex issues to higher-level support teams.
• Support equipment testing, monitoring, and basic modifications.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Independent work

Team collaboration

Education

Associate degree in IT

Tools

ServiceNow

Microsoft Teams

SharePoint

OneDrive

Microsoft Office

Job description

Compensation: $30 - $34 /hour, depending on experience

Location: Carlsbad, NM

Inceed has partnered with a great company to help find a skilled Desktop Support Technician to join their team!

This opportunity supports a field desktop support team in Carlsbad, providing hands-on technical assistance across office users and local equipment. The role offers a mix of in-person troubleshooting, asset management, and end-user support in a fast-paced environment. It is a strong fit for someone who enjoys solving technical issues, working directly with users, and contributing to reliable day-to-day operations.

Key Responsibilities & Duties:

• Provide L1-L2 support for office-based users and visiting employees
• Troubleshoot hardware, software, printers, phones, and AV issues
• Support iPhones, iPads, desk phones, and computers
• Log, track, and update support tickets in the service system
• Provision and de-provision IT assets for employees
• Maintain accurate records and support documentation
• Manage local IT stockroom and asset inventory
• Escalate complex issues to higher-level support teams
• Support equipment testing, monitoring, and basic modifications

Required Qualifications & Experience:

• Associate’s degree in a computer-related field or equivalent training
• 2-4 years of relevant desktop support experience
• Strong verbal and written communication skills
• Solid customer service and problem-solving abilities
• Basic knowledge of iPhones, iPads, and computer hardware
• Experience with Microsoft Teams, SharePoint, OneDrive, and Office
• Experience using ServiceNow or similar ITSM ticketing tools
• Ability to work independently with moderate supervision

Nice to Have Skills & Experience:

• Experience with Apple Business Manager
• Experience supporting an MDM platform
• Familiarity with AI tools
• Experience with internet directory services software
• 3 different medical health insurance plans, dental, and vision insurance
• Voluntary, Short-term and Long-term disability insurance
• Paid time off, 401k, and holiday pay
• Weekly direct deposit or pay card deposit

Our client unable to provide sponsorship at this time.

We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We're here to help every person, whether client, candidate, or employee, find and secure what's better for them.

Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.