IT Supplier Governance & Commercial Lead

Olympus Corporation; Center Valley (Lehigh County); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salaries

401(k) with company match

Comprehensive medical coverage

Job summary

Olympus Corporation in Center Valley, PA seeks an IT Supplier Commercial and Governance Lead to establish formal governance models for IT suppliers, oversee KPI/SLA programs, and drive supplier performance. You will collaborate with Procurement, Legal, Finance, and IT leadership to optimize costs and ensure compliance.

This role emphasizes AI-enabled supplier governance, cost transparency, and risk mitigation across outsourced IT services, with a focus on maintaining strong partner relations and

Qualifications

• Bachelor’s degree in Computer Science, Supply Chain Management, Business Administration, or equivalent and related experience preferred
• 8+ years in IT supplier/vendor management, IT commercial management, or technology sourcing
• Demonstrated experience using data, analytics, or AI tools to improve operational or commercial outcomes
• Experience managing outsourced IT services, contracts, KPIs, and SLAs
• Experience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred)

Responsibilities

• Define, track, and manage KPIs and SLAs across IT suppliers
• Ensure service performance aligns with contractual commitments and business needs
• Lead remediation plans for missed KPIs/SLAs and ensure corrective actions are executed
• Enforce service credits, penalties, and cost recovery where contractual SLAs are missed
• Own day-to-day commercial and contractual oversight for IT suppliers in partnership with Procurement and Legal
• Develop and implement a financial framework to provide clear visibility into costs of outsourced IT services
• Drive cost transparency, cost optimization, and supplier value realization
• Identify opportunities for supplier consolidation, scope optimization, and cost reduction
• Ensure suppliers leverage AI and automation tools to enhance KPI/SLA monitoring
• Lead EOL/EOS planning for supplier-related applications
• Coordinate with IT, Procurement, and suppliers to minimize disruption
• Partner with Procurement, Legal, and Finance on RFI and RFP development, evaluation, and negotiations
• Collaborate cross-functionally as a single point of coordination for IT supplier matters

Skills

IT supplier management

Vendor management

IT commercial management

Technology sourcing

Education

Bachelor’s degree in CS/SCM/BA

Job description

Olympus Corporation in Center Valley, PA seeks an IT Supplier Commercial and Governance Lead to establish formal governance models for IT suppliers, oversee KPI/SLA programs, and drive supplier performance. You will collaborate with Procurement, Legal, Finance, and IT leadership to optimize costs and ensure compliance.

This role emphasizes AI-enabled supplier governance, cost transparency, and risk mitigation across outsourced IT services, with a focus on maintaining strong partner relations and