Senior IT Supplier Management Lead

ALSAC/St. Jude Children's Research Hospital; Memphis, Northern (TN, KY); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Core Medical Coverage

401K Retirement Plan with 7% Employer

Paid Time Off

Maternity / Paternity Leave

Infertility Treatment Program

Adoption Assistance

Education Assistance

Enterprise Learning and Development

Job summary

ALSAC is seeking a Manager of IT Supplier Management to lead the supplier governance, contract negotiations, and spend optimization across software, cloud, and services. You will partner with IT leadership, Finance, Legal, and Procurement to drive measurable business value and risk mitigation.

The role requires strategic leadership, strong negotiation skills, and experience managing RFx processes and vendor performance.

Qualifications

• Bachelor's Degree and 6 years' experience, including managerial experience.
• Experience developing and managing IT supplier management policies, standards, governance frameworks, and operational processes.
• Experience managing technology suppliers across software, SaaS, cloud, telecommunications, infrastructure, consulting, and managed services.
• Demonstrated expertise in supplier relationship management, vendor performance management, and supplier governance.
• Proven success leading complex technology contract negotiations and working with internal and external legal counsel.
• Experience managing RFx processes, supplier evaluations, supplier selection, and contract lifecycle activities.
• Experience establishing supplier performance metrics, scorecards, and executive reporting.
• Strong financial acumen with experience supporting budgeting, forecasting, invoice review, spend analysis, and cost optimization.
• Experience defining, negotiating, and enforcing SLAs.
• Strong analytical, organizational, project management, and problem-solving skills.
• Excellent communication skills with the ability to influence and collaborate effectively across all levels of the organization.

Responsibilities

• Develop, implement, and continuously improve IT supplier management policies, standards, processes, and governance practices.
• Drive supplier management maturity, operational efficiencies, and technology spend optimization initiatives.
• Establish supplier performance measurement frameworks, scorecards, reporting, and supplier tiering models.
• Evaluate market trends and supplier capabilities to support strategic technology decisions.
• Lead strategic relationships with technology suppliers, consulting partners, and service providers.
• Conduct regular business reviews and hold suppliers accountable for contractual obligations, service levels, performance commitments, and business outcomes.
• Manage supplier escalations, dispute resolution, and performance improvement initiatives.
• Foster collaborative supplier partnerships while maintaining strong governance and accountability.
• Lead vendor evaluations, RFx activities, supplier selection processes, and contract negotiations.
• Negotiate pricing, commercial terms, SLAs, renewals, SOWs, and other supplier agreements.
• Partner with Procurement, Legal, Finance, and Information Security to ensure contracts align with organizational requirements and mitigate risk.
• Identify opportunities to consolidate suppliers, optimize licensing, and increase purchasing leverage.
• Monitor supplier spend, budgeting inputs, forecasting activities, and invoice management processes.
• Identify cost savings, cost avoidance, and value optimization opportunities across the technology portfolio.
• Evaluate supplier financial viability, operational performance, and market conditions to mitigate risk.
• Maintain supplier risk, performance, and spend data to support decision-making.
• Collaborate with IT leadership, PMO, Finance, Procurement, Legal, Information Security, and business stakeholders.
• Serve as a trusted advisor on supplier strategy, contract management, sourcing approaches, and vendor governance.
• Support technology initiatives by ensuring supplier engagements align with policies and standards.
• Deliver training, guidance, and best practices related to supplier management across IT.
• Provide leadership, coaching, prioritization, and development for IT Supplier Management team members.
• Oversee execution of supplier management services and operational processes.
• Promote a culture of accountability, customer service, collaboration, and continuous improvement.

Skills

Supplier management

Vendor governance

Contract negotiations

RFx processes

Budgeting & forecasting

Stakeholder collaboration

Strategic leadership

Education

Bachelor's Degree

Tools

RFx software

Contract management systems

Job description

ALSAC is seeking a Manager of IT Supplier Management to lead the supplier governance, contract negotiations, and spend optimization across software, cloud, and services. You will partner with IT leadership, Finance, Legal, and Procurement to drive measurable business value and risk mitigation.

The role requires strategic leadership, strong negotiation skills, and experience managing RFx processes and vendor performance.