IT Supplier Commercial and Governance Lead
Olympus Corporation
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Benefits offered by this job
Job summary
Olympus Corporation in Center Valley, PA seeks an IT Supplier Commercial and Governance Lead to establish formal governance models for IT suppliers, oversee KPI/SLA programs, and drive supplier performance. You will collaborate with Procurement, Legal, Finance, and IT leadership to optimize costs and ensure compliance.
This role emphasizes AI-enabled supplier governance, cost transparency, and risk mitigation across outsourced IT services, with a focus on maintaining strong partner relations and
Qualifications
- Bachelor’s degree in Computer Science, Supply Chain Management, Business Administration, or equivalent and related experience preferred
- 8+ years in IT supplier/vendor management, IT commercial management, or technology sourcing
- Demonstrated experience using data, analytics, or AI tools to improve operational or commercial outcomes
- Experience managing outsourced IT services, contracts, KPIs, and SLAs
- Experience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred)
Responsibilities
- Define, track, and manage KPIs and SLAs across IT suppliers
- Ensure service performance aligns with contractual commitments and business needs
- Lead remediation plans for missed KPIs/SLAs and ensure corrective actions are executed
- Enforce service credits, penalties, and cost recovery where contractual SLAs are missed
- Own day-to-day commercial and contractual oversight for IT suppliers in partnership with Procurement and Legal
- Develop and implement a financial framework to provide clear visibility into costs of outsourced IT services
- Drive cost transparency, cost optimization, and supplier value realization
- Identify opportunities for supplier consolidation, scope optimization, and cost reduction
- Ensure suppliers leverage AI and automation tools to enhance KPI/SLA monitoring
- Lead EOL/EOS planning for supplier-related applications
- Coordinate with IT, Procurement, and suppliers to minimize disruption
- Partner with Procurement, Legal, and Finance on RFI and RFP development, evaluation, and negotiations
- Collaborate cross-functionally as a single point of coordination for IT supplier matters
Skills
Education
Job description
Working Location: Pennsylvania, Center Valley
Workplace Flexibility: Hybrid
Olympus has focused on making people’s lives healthier, safer, and more fulfilling for more than 100 years. Every day we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.
The IT Supplier Commercial and Governance Lead is responsible for establishing and running formal governance models for IT suppliers, including operational reviews, Quarterly Business Reviews (QBR), and executive escalations. This role will act as the primary IT owner of supplier performance and accountability, driving structured issue management, root cause analysis, continuous improvement, and ensuring all suppliers follow Olympus methodology for supplier governance. Other key responsibilities include monitoring supplier services, selecting suppliers according to Olympus standards, negotiating optimal conditions, and managing partner relations with suppliers. The role works closely with stakeholders to understand their needs.
- Define, track, and manage KPIs and SLAs across IT suppliers
- Ensure service performance aligns with contractual commitments and business needs
- Lead remediation plans for missed KPIs/SLAs and ensure corrective actions are executed
- Enforce service credits, penalties, and cost recovery where contractual SLAs are missed
- Own day-to-day commercial and contractual oversight for IT suppliers in partnership with Procurement and Legal
- Ensure contracts are structured, interpreted, and executed to protect the company’s interests
- Develop and implement a financial framework to provide clear visibility into costs of outsourced IT services
- Drive cost transparency, cost optimization, and supplier value realization
- Identify opportunities for supplier consolidation, scope optimization, and cost reduction
- Ensure suppliers leverage AI and automation tools to enhance:
- KPI and SLA monitoring
- Requests and Incident Responses to reduce MTTR and preventive maintenance
- Spend analysis and cost modelling for YoY savings and synergies
- Supplier risk identification and early warning indicators
- Partner with internal and Supplier AI, data, and automation teams to embed intelligent workflows into supplier governance processes
- Promote responsible and compliant use of AI aligned with MedTech regulatory requirements
- Lead supplier-related aspects of application EOL/EOS planning and execution
- Ensure contracts, SLAs, and exit clauses support orderly retirement or transition of services
- Coordinate with IT, Procurement, and suppliers to
- Minimize business disruption and compliance risk
- Avoid unnecessary contract extensions and cost leakage
- Support transition to replacement platforms or services
- Drive reduction of technical debt and legacy supplier dependencies
- Partner with Global Procurement, Legal, and Finance on:
- RFI and RFP development
- Supplier evaluation and selection
- Commercial and contractual negotiations
- Ensure new sourcing activities align with IT strategy, financial governance, and regulatory requirements
- Support onboarding of new suppliers into governance and performance frameworks
- Work closely with:
- Procurement – sourcing, negotiations, renewals
- Legal – contract terms, risk mitigation, compliance
- Finance – cost models, chargeback/showback, forecasting
- IT Leadership – service quality, supplier strategy
- Act as a single point of coordination across functions for IT supplier matters
- Bachelor’s degree in Computer Science, Supply Chain Management, Business Administration, or equivalent and related experience preferred
- 8+ years in IT supplier/vendor management, IT commercial management, or technology sourcing
- Demonstrated experience using data, analytics, or AI tools to improve operational or commercial outcomes
- Experience managing outsourced IT services, contracts, KPIs, and SLAs
- Experience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred)
- Healthcare Company preferred
We offer a holistic employee experience supporting personal and professional well‑being through meaningful work, equitable offerings, and a connected culture.
- Competitive salaries, annual bonus, and 401(k)* with company match
- Comprehensive medical, dental, vision coverage effective on start date
- 24/7 Employee Assistance Program
- Free live and on-demand Wellbeing Programs
- Generous Paid Vacation and Sick Time
- Paid Parental Leave and Adoption Assistance*
- 12 Paid Holidays
- On‑Site Child Daycare, Café, Fitness Center**
- Work‑life integrated culture that supports an employee‑centric mindset
- Offers onsite, hybrid, and field work environments
- Paid volunteering and charitable donation/match programs
- Employee Resource Groups
- Dedicated Training Resources and Learning & Development Programs
- Paid Educational Assistance
- US Only
- Center Valley, PA and Westborough, MA
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks
At Olympus, we are committed to our purpose of making people’s lives healthier, safer, and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best‑in‑class solutions and services for early detection, diagnosis, and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care.
We are a wholly owned subsidiary of Olympus Corporation, headquartered in Center Valley, Pennsylvania, USA, employing more than 5,200 employees throughout North and South America.
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles, in full compliance with legal standards. Empathy and unity are core to our culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.
Olympus ensures that persons with disabilities receive reasonable accommodations. For accommodations, contact OCAAccommodations@olympus.com or call 1‑888‑659‑6787.
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex, gender identity and expression, sexual orientation, marital status, disability, or any other characteristic protected by law.
Posting Notes: United States (US) | Pennsylvania (US‑PA) | Center Valley | Information Technology (IT)
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