Sr. IT Specialist

TRS Staffing Solutions; Hawesville (KY); On-site; USD 65,000 - 95,000; Full time

Job summary

TRS Staffing Solutions in the United States (KY Hawesville) is seeking a Sr. IT Specialist to support and maintain critical IT systems across corporate and project environments.

You will troubleshoot hardware, software, and network issues while assisting with cybersecurity and system administration initiatives. Responsibilities include providing tier 1-2 support for desktops and devices, managing Microsoft 365 services, Active Directory, user accounts, and security groups, and coordinating with

Qualifications

• Associate's or Bachelor's degree in IT or related field, or equivalent experience.
• Minimum 2 years of IT support, system administration, or help desk experience.
• Experience with Windows OS and Microsoft 365 applications.
• Familiarity with Active Directory and access control.
• Strong troubleshooting and written/verbal communication skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Provide first- and second-level technical support for desktops, laptops, and peripherals.
• Install and troubleshoot Windows OS, software, and hardware.
• Support Microsoft 365 services (Outlook, Teams, OneDrive, SharePoint).
• Manage user accounts, access permissions, password resets, security groups.
• Assist with network troubleshooting including VPN, connectivity, and wireless.
• Maintain IT asset inventory and documentation.
• Coordinate with vendors and internal IT teams to resolve issues.
• Support deployment of new hardware, software, and infrastructure upgrades.
• Ensure adherence to IT policies and security requirements.

Skills

IT troubleshooting

Customer service

Independent work

Prioritization

Technical documentation

Education

Associate's or Bachelor's degree in IT/CS/Cybersecurity or related field

Tools

Windows OS

Microsoft 365

Active Directory

Networking basics (TCP/IP DNS DHCP VPN)

Ticketing systems

Job description

We are seeking a highly motivated Sr. IT Specialist to provide technical support, maintain IT infrastructure, and ensure reliable operation of business-critical systems across corporate and project environments. The Sr. IT Specialist will be responsible for troubleshooting hardware, software, network, and user-related issues while supporting cybersecurity, system administration, and technology deployment initiatives. This position requires strong technical aptitude, excellent customer service skills, and the ability to work effectively with both technical and non-technical personnel in a fast-paced environment.

Key Responsibilities

• Provide first- and second-level technical support for desktop, laptop, mobile device, and peripheral-related issues.
• Install, configure, maintain, and troubleshoot Windows-based operating systems, software applications, and hardware.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
• Manage user accounts, access permissions, password resets, and security group memberships.
• Assist with network troubleshooting, including connectivity, wireless, VPN, and printer-related issues.
• Monitor and maintain IT equipment inventory and asset tracking records.
• Respond to service requests and incidents through the organization's ticketing system, ensuring timely resolution and accurate documentation.
• Support deployment of new hardware, software, and infrastructure upgrades.
• Assist with cybersecurity initiatives, including endpoint protection, vulnerability remediation, and user security awareness.
• Perform system configuration, software testing, patch management, and routine maintenance activities.
• Create and maintain technical documentation, procedures, and knowledge-base articles.
• Coordinate with vendors, internal IT teams, and project personnel to resolve technical issues and implement solutions.
• Support project site technology requirements, including workstation deployment, network connectivity, and communication systems.
• Ensure compliance with company IT policies, standards, and security requirements.

Required Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent experience will be considered.
• Minimum 2 years of experience in IT support, system administration, help desk, or technical support environments.
• Experience supporting Windows operating systems and Microsoft 365 applications.
• Knowledge of Active Directory, user account management, and access control processes.
• Familiarity with networking fundamentals, TCP/IP, DNS, DHCP, and VPN technologies.
• Experience using ticket management and service desk systems.
• Strong troubleshooting, analytical, and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and work independently with minimal supervision.

Preferred Qualifications

• CompTIA A+, Network+, Security+, Microsoft, or other relevant certifications.
• Experience supporting industrial, engineering, construction, manufacturing, or project-based environments.
• Exposure to cybersecurity best practices and endpoint security tools.
• Knowledge of cloud technologies, virtualization, and enterprise infrastructure.
• Experience with IT asset management and software deployment tools.