IT Specialist

UES, Inc.; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

UES, Inc. in Jacksonville, FL is seeking an IT Specialist to maintain our technology infrastructure and provide end-user support across the Florida region.

You will troubleshoot hardware and software issues, assist with system upgrades, and ensure operational continuity for a fast-growing AEC firm. The ideal candidate has 2+ years of IT support experience, strong customer service skills, and a proactive approach to resolving technical problems within an in-office, collaborative environment in

Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent certifications and experience.
• 2+ years of experience in IT support or a related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem-solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner

Responsibilities

• Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
• Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
• Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
• Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
• Work closely with the national IT team on special projects and elevate complex technical issues to senior staff or vendors when necessary
• Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

Skills

Windows OS

Mac OS

MS Office

Networking basics

Ticketing systems

IT support

Communication

Education

Associate/Bachelor in IT or related

Tools

IT asset management tools

VPN

Routers/Switches

Job description

Overview

At UES, we’re a team of more than 4,000 engineers, scientists, geologists, inspectors, technicians, and drillers united by a shared purpose—to make a meaningful impact in the communities we serve. As a national leader in geotechnical engineering, environmental consulting, and materials testing and inspection, we collaborate on transformative projects across transportation, energy, water, healthcare, and more. Learn more about the benefits of joining Team UES and our core values at careers.teamues.com.

Position Overview

Do you take pride in resolving complex technical challenges while providing exceptional support to the teams who rely on them?

As an IT Specialist at UES, one of the fastest growing AEC firms in the country, you will play a critical role in maintaining our technology infrastructure across the Florida Region. Based in our Jacksonville, FL office, you will troubleshoot hardware and software issues, provide dedicated end-user support, and assist with system upgrades to ensure seamless operational continuity.

We are looking for a tech-savvy, service-oriented professional who views every technical hurdle as an opportunity to deliver world‑class service. Your expertise will ensure our employees have the reliable access they need to build the infrastructure that keeps our world moving.

Responsibilities

• User Support: Provide Tier 2-3 technical support for hardware, software, and networking issues, serving as the primary local point of contact for the Florida region.
• System Maintenance:Assist with the deployment, configuration, and monitoring of computers, servers, and mobile devices, including performing regular updates and patches
• Operations & Logistics:Help manage the full employee lifecycle, from setting up user accounts and hardware during onboarding to maintaining an accurate inventory of IT assets
• Compliance & Security:Follow established IT procedures for data backups, disaster recovery, and software licensing to ensure a secure and reliable environment
• Collaboration & Escalation:Work closely with the national IT team on special projects and elevate complex technical issues to senior staff or vendors when necessary
• Continuous Learning:Maintain up-to-date knowledge of technology trends and best practices to help optimize local department operations

#LI-CM1

Qualifications

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent technical certifications and experience.
• 2+ years of experience in IT support or a related technical role.
• Proficiency with Windows and/or Mac operating systems, Microsoft Office Suite, and common business software applications.
• Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN).
• Experience with ticketing systems and IT asset management tools.
• Strong troubleshooting and problem‑solving abilities.
• Excellent communication and customer service skills
• Ability to manage multiple priorities and respond to user needs in a timely manner

Preferred Qualifications

• Service Excellence:A proven track record of providing "white-glove" technical support, with the ability to translate complex technical concepts into clear, actionable solutions for non-technical users
• Elite Troubleshooting:Advanced diagnostic skills with a "find-a-way" mentality—someone who thrives on digging into the root cause of persistent technical issues rather than just applying a quick fix
• Consistent Reliability:A dependable professional who excels at managing day‑to‑day technical needs and responding to user requests with a strong sense of urgency
• Calm Under Pressure:Strong interpersonal skills with the ability to remain professional and communicative during high‑priority technical outages or tight project deadlines
• Proactive Technical Curiosity:A self-starter who stays current with emerging technology trends and actively seeks out ways to optimize local IT operations
• This is a 100% in‑office position, so must be within a commutable distance to the Jacksonville, FL office.

Travel Requirements

This position may require regular travel as part of its primary responsibilities — up to 20%, primarily to offices in the Florida region to assist with on‑site IT troubleshooting, system deployments, training, or related technical activities. Travel, when necessary, will be communicated in advance and aligned with business needs.

Physical Demands & Work Environment

• This position primarily operates in a professional office environment, requiring the ability to work at a desk for extended periods while using a computer, phone, and standard office equipment.
• The position involves sitting for extended periods, performing data entry, and engaging in frequent communication via email, phone, and in‑person interactions.
• The role involves regular communication with team members, clients, and stakeholders, both in person and through virtual platforms.
• The physical demands of the job may include occasional standing, walking, bending, and lifting of office materials up to 15 pounds.

EEO Statement

UES is an Equal Opportunity Employer and is proud to recruit the most qualified candidates. Please see our full EEO Statement at the bottom of the page here