IT Specialist II - Systems & Security Support

Catholic Charities New Hampshire; Manchester (NH); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health plan with HRA

Medical/dental/vision coverage

401K plan with 3% employer contrib.

Short-term disability & life insurance

Flexible Spending Account

Pet insurance

Job summary

Catholic Charities New Hampshire is seeking a full-time IT Specialist to join our dedicated team. You will install, configure, and maintain systems, manage user environments, and support IT security practices across the organization.

We offer a comprehensive benefits package including healthcare with HRA, vision/dental coverage, life insurance, 401K with employer contributions after 1 year, and other perks. Join a mission-driven nonprofit serving New Hampshire families.

Qualifications

• Associates Degree in Information Technology (IT) or comparable degree.
• 2+ years operational experience in IT Infrastructure (network, server, storage administration).
• Solid working knowledge in Microsoft products (Microsoft certified preferred).
• Microsoft server operating systems – 2012, 2019, Active Directory, Microsoft 365.
• Networking: switching and routing, VLANS, TCP/IP, VPNs.
• VMware virtualization and Horizon VDI.
• Veeam Software.
• VoIP phone system.
• Mobile Device Management.
• Strong knowledge of information security threats, vulnerability management, and operational best practices.

Responsibilities

• Install, configure, test, and maintain systems, application software, system management tools and systems integrations.
• User environment management, including desktops/laptops, profile management, software delivery, etc.

Skills

IT Infrastructure

Security best practices

Customer orientation

Communication

Problem solving

Education

Associates Degree in Information Technology

Tools

VMware Horizon VDI

Veeam

Microsoft 365

Active Directory

VPNs

Job description

Catholic Charities New Hampshire is looking for a full-time IT Specialist to join our team of dedicated professionals. At Catholic Charities, we strive to provide person-centered services to strengthen New Hampshire families and build independence. We respond to those in need by offering programs that heal, comfort and empower.

The IT Specialist is responsible for managing and monitoring computer systems, servers, printers, storage, network and telephony infrastructures on premise and cloud based. They are also responsible for providing 1st level IT user support.

Full time Benefits:

· Outstanding and affordable healthcare plan options with a Health Reimbursement Arrangement (HRA) to reimburse most of your out of pocket expenses.
· Comprehensive medical, dental, and vision coverage
· Earn additional pay of $2400 per year, if you are enrolled in another employer-sponsored health insurance plan
· Critical illness, accident, long-term disability, legal plan and pet insurance available
· Company-paid short-term disability and life insurance
· Flexible Spending Account
· 401K Plan, with 3% automatic employer contribution (after 1 year of employment)

Job duties:

• Install, configure, test, and maintain systems, application software, system management tools and systems integrations
• User environment management, including desktops/laptops, profile management, software delivery, etc.
• Respond to the needs and questions of users concerning their access to resources on the network and the operation of various software programs
• Create and/or update documentation concerning IT systems and IT procedures
• Champion IT standards, procedures, policies, and best practices
• Communicate standards of use of operations and security of network, personal computers, and data
• Liaise and partner with vendors and coworkers to ensure proper execution of IT related projects, initiatives and training.

Job Requirements
• Associates Degree in Information Technology (IT) or comparable degree
• 2+ years operational experience in IT Infrastructure (network, server, storage administration)
• Solid working knowledge in Microsoft products (Microsoft certified preferred)
• Microsoft server operating systems – Active Directory, Microsoft 365
• Networking: switching and routing, VLANS
• VoIP phone system
• Mobile Device Management
• Strong knowledge of information security threats, vulnerability management, and associated operational best practices.
• Customer orientation (e.g. short response times, appropriate communication and continuous information flow, adequate solutions)
• Good analytical, communication, and presentation skills
• Drive for excellence in own work and cooperation with customers/ colleagues/ employees
• Efficient and resilient working style (e.g. priority setting, absorb pressure)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin, marital or familial status, age or mental or physical handicap

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.