IT Specialist II — SME, Trainer & Continuous Improver

Stefanini Group; Davenport (IA); Sur place; USD 55 000 - 85 000; Plein temps

Résumé du poste

Stefanini Group is seeking an IT Specialist II based in Davenport, Iowa. You will serve as a subject matter expert within the client environment and provide escalation assistance while ensuring effective issue resolution.

The role includes training, documentation, and continuous improvement activities to support end users and consultant teams. Ideal candidates bring Service Desk experience, familiarity with client-specific tools, and knowledge of SharePoint administration.

Qualifications

• Experience as a Service Desk agent.
• 1–4 years experience as IT Specialist subject matter expert.
• Ability to learn new technologies quickly.
• Knowledge of client-specific business tools.
• Knowledge of SharePoint Administration and configuring permissions.

Responsabilités

• Act as subject matter expert on tools and applications unique to the client environment.
• Be the go-to resource to help resolve complex issues.
• Match project priorities to industry best practices.
• Provide training to consultant teams and end users as needed.
• Ensure KB articles are accurate and sufficient for 1st level support.
• Write, amend or remove KB articles as needed.
• Coordinate understanding within the Service Center to ensure issue resolution.
• Participate in the creation of training material.
• Track and document process changes and ad hoc reporting requirements.
• Lead continuous improvement actions.
• Train, mentor, and coordinate activities of other team members.

Connaissances

Service Desk experience

Learning agility

Client environment knowledge

Communicating best practices

Outils

SharePoint Administration

Description du poste

Stefanini Group is seeking an IT Specialist II based in Davenport, Iowa. You will serve as a subject matter expert within the client environment and provide escalation assistance while ensuring effective issue resolution.

The role includes training, documentation, and continuous improvement activities to support end users and consultant teams. Ideal candidates bring Service Desk experience, familiarity with client-specific tools, and knowledge of SharePoint administration.