IT Specialist II

Stefanini Group; Davenport (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Stefanini Group is seeking an IT Specialist II based in Davenport, Iowa. You will serve as a subject matter expert within the client environment and provide escalation assistance while ensuring effective issue resolution.

The role includes training, documentation, and continuous improvement activities to support end users and consultant teams. Ideal candidates bring Service Desk experience, familiarity with client-specific tools, and knowledge of SharePoint administration.

Qualifications

• Experience as a Service Desk agent.
• 1–4 years experience as IT Specialist subject matter expert.
• Ability to learn new technologies quickly.
• Knowledge of client-specific business tools.
• Knowledge of SharePoint Administration and configuring permissions.

Responsibilities

• Act as subject matter expert on tools and applications unique to the client environment.
• Be the go-to resource to help resolve complex issues.
• Match project priorities to industry best practices.
• Provide training to consultant teams and end users as needed.
• Ensure KB articles are accurate and sufficient for 1st level support.
• Write, amend or remove KB articles as needed.
• Coordinate understanding within the Service Center to ensure issue resolution.
• Participate in the creation of training material.
• Track and document process changes and ad hoc reporting requirements.
• Lead continuous improvement actions.
• Train, mentor, and coordinate activities of other team members.

Skills

Service Desk experience

Learning agility

Client environment knowledge

Communicating best practices

Tools

SharePoint Administration

Job description

Join us to co-create solutions for a better future!

Job Details

Information Technology

IT Specialist II Davenport, IA

Posted: 10/14/2026

Job Description Job ID#:65168

Job Category: Information Technology

Position Type: Full Time

Remaining Positions: 1

Job Responsibilities:

• Will act as subject matter expert on tools, programs and applications unique to the client environment
• Will act as the go-to resource who helps resolve complex issues
• Will match project priorities to industry best practices
• Provide training to consultant teams and end users as needed
• Ensuring that KB articles are accurate and sufficient for 1st level support
• Where necessary, writing, amending or removing KB articles
• Ensuring and coordinating adequate level of understanding within the Service Center to ensure issue resolution
• Participate in the creation of training material
• Track and document process changes and ad hoc reporting requirements
• Lead continuous improvement actions
• Train, mentor, and coordinate the activities of other members of the team

Job Requirements Details: Skills, Licenses, Knowledge, Education and Training Requirements:

• Prior experience as a Service Desk agent
• 1-4 years\" experience as an IT Specialist subject matter expert
• A keen interest in new technologies, ability to learn quickly and high level of motivation
• Knowledge of client specific business tools
• Knowledge of SharePoint Administration and configuring permissions in the SharePoint environment
• Knowledge of Information Management Policies
• Documented history of working in the area for which they are an expert
• Ability to understand industry best practices and can communicate those insights to help improve business model
• Prior support of client\"s users and the client environment
• Attendance and schedule adherence are requirements of this position

Level of Knowledge, Skills, and Authority:

• Knows and applies advanced concepts, practices and procedures of particular field of specialization
• May adapt procedures, processes, tools, equipment and techniques to meet the more complex requirements of the position
• Under minimal supervision, performs work that is varied and that may be somewhat difficult in nature, but usually involves limited responsibility
• Resolves most questions and problems, and refers only the most complex issues to higher levels

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pay Range: Based on Experience