IT Helpdesk Technician I: End-User Support

Stefanini Group; Southfield (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

Stefanini Group in Southfield, MI seeks a Helpdesk Technician I to provide end-user support via telephone, email, or web chat and to perform maintenance actions to resolve issues. The role requires accurate incident tracking and adherence to standard procedures.

Applicants should have a IT-related diploma or degree as a plus, with strong English communication, customer service skills, and willingness to handle multiple calls daily.

Qualifications

• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Shift flexibility and schedule adherence are required for the position.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Education

Bachelor's degree or vocational IT

two years college or diploma/certificate

Job description

Stefanini Group in Southfield, MI seeks a Helpdesk Technician I to provide end-user support via telephone, email, or web chat and to perform maintenance actions to resolve issues. The role requires accurate incident tracking and adherence to standard procedures.

Applicants should have a IT-related diploma or degree as a plus, with strong English communication, customer service skills, and willingness to handle multiple calls daily.