IT Specialist I: Banking Tech & Cloud Support

Socket.dev; Hudson (WI); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

401(k) with company match

Health, dental, and vision insurance

Paid time off

Job summary

Citizens State Bank in Hudson, WI is seeking an IT Specialist I to help maintain and optimize our technology infrastructure for a community bank audience. You will work on cloud environments, core banking systems, Windows Server, and end-user devices to ensure reliable service for customers and staff.

The ideal candidate has 2+ years in IT operations or help desk, strong communication skills, and a willingness to travel locally for site support.

Qualifications

• 2+ years IT operations, help desk, telecom, or PC/LAN/Cloud/Windows AD support required.
• Associate degree or some college with specialized computer training; Bachelor's degree desirable.
• Well-developed oral and written communication to prepare documentation and train staff.
• Must have valid Class D driver’s license and own vehicle for day travel to bank offices.
• May be required to work additional hours including weekends for special projects.
• Working knowledge of bank operations and procedures desirable.
• Exposure to customer service functions and commitment to quality service.

Responsibilities

• Assist with installation, configuration, and ongoing maintenance of cloud-based environments.
• Assist staff with daily technical hardware and software problem resolution; track tickets.
• Assist with installation, configuration and maintenance of software on Core-Banking Systems, Windows Server, and PCs.
• Perform daily IT checklists to ensure systems and security posture.
• Prepare and deploy new PCs and laptops for end users.
• Assist in administration and monitoring of PC, network, telecom, cloud, and application system security; review CISA advisories.
• Assist with new employee application setup and access removal for terminated employees.
• Maintain accurate records of work performed, configurations, licensing, installations, updates, and inventories.

Skills

Technical troubleshooting

Communication skills

Customer service

Team collaboration

Education

Associate degree or some college with computer training

Bachelor's degree in technology-related field (desirable)

Job description

Citizens State Bank in Hudson, WI is seeking an IT Specialist I to help maintain and optimize our technology infrastructure for a community bank audience. You will work on cloud environments, core banking systems, Windows Server, and end-user devices to ensure reliable service for customers and staff.

The ideal candidate has 2+ years in IT operations or help desk, strong communication skills, and a willingness to travel locally for site support.