IT Specialist: Enterprise IT & Project Support (Onsite SD)

Avantus; San Diego (CA); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

401(k) matching

Medical & dental plans

Flexible PTO

Job summary

Avantus in San Diego seeks an IT Specialist to support and maintain IT Service Delivery solutions. You will manage endpoints (Windows, macOS, tablets, mobile), applications, tickets, and user management while interfacing with staff, vendors, and consultants.

Role is onsite Monday–Friday at our San Diego headquarters. You will collaborate with IT and business stakeholders to drive improvements and ensure continuity.

Qualifications

• Experience administering an enterprise IT stack with modern endpoint management and identity tools.
• Proven ability to troubleshoot hardware, software, and enterprise apps.
• Ability to work with vendors and cross-functional teams to resolve issues.
• Familiarity with cloud apps and security best practices.

Responsibilities

• Provide onsite IT support for San Diego office with minimal supervision.
• Handle first-layer IT tickets with timely, professional triage and escalation when needed.
• Troubleshoot hardware, software, and enterprise app issues.
• Coordinate with external vendors for IT assets delivery and return.
• Use MDM, ticketing, and asset-management platforms to track inventory.
• Propose improvements to IT systems and processes under leadership.
• Manage IT initiatives with project oversight for assigned deliveries.
• Maintain updated IT documentation for internal and intranet use.
• Follow change management, documentation, and business continuity best practices.
• Maintain project trackers, reports, or dashboards to support IT projects.
• Collaborate with IT team and external partners to solve problems.

Skills

Service oriented mindset

Security mindset

Strong communication

Self-organization

Collaborative

Proactive project delivery

Root-cause analysis

Tools

Microsoft Endpoint Manager/Intune

JAMF

Microsoft Entra ID (Azure AD)

Microsoft 365 / Office

Zoom

Slack

Freshservice (ITSM)

Salesforce

Job description

Avantus in San Diego seeks an IT Specialist to support and maintain IT Service Delivery solutions. You will manage endpoints (Windows, macOS, tablets, mobile), applications, tickets, and user management while interfacing with staff, vendors, and consultants.

Role is onsite Monday–Friday at our San Diego headquarters. You will collaborate with IT and business stakeholders to drive improvements and ensure continuity.