IT Specialist: End-User Support & Business Central

Gold Star Foods; Wallingford (CT); On-site; USD 60,000 - 85,000; Full time

Job summary

Thurston Foods, Inc. is seeking a proactive IT Specialist in Wallingford, CT to provide end-user support, maintain IT infrastructure, and ensure smooth IT operations. Responsibilities include troubleshooting, system administration, network setup, asset management, and data analytics via Power BI.

The role focuses on Windows environments, Office productivity tools, and Dynamics 365 Business Central, with opportunities to train staff and improve processes in a small, family-operated team.

Qualifications

• Associate degree in computer science, information technology, or related field.
• 2+ years of IT support experience.
• Strong proficiency with Windows 10/11 and Microsoft Office.

Responsibilities

• Serve as first point of contact for IT support requests via phone, email, or in-person.
• Troubleshoot hardware, software, and network issues for desktops, laptops, printers, and peripherals.
• Assist with installation, configuration, and maintenance of operating systems and software applications.
• Develop and deliver IT-related training for staff members.
• Support Dynamics 365 Business Central administration and user training.
• Create and maintain Power BI reports for business analytics.

Skills

IT support

Windows 10/11

Microsoft Office

Networking basics

Dynamics 365 Business Central

Power BI

Communication skills

Education

Associate degree in computer science or information technology

Tools

Dynamics 365 Business Central

Power BI

Job description

Thurston Foods, Inc. is seeking a proactive IT Specialist in Wallingford, CT to provide end-user support, maintain IT infrastructure, and ensure smooth IT operations. Responsibilities include troubleshooting, system administration, network setup, asset management, and data analytics via Power BI.

The role focuses on Windows environments, Office productivity tools, and Dynamics 365 Business Central, with opportunities to train staff and improve processes in a small, family-operated team.