Student Support Technician HV-NTPI-8094

Hudson Valley Community College; City of Troy (NY); On-site; USD 46,000 - 49,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Eye Insurance

Job summary

Hudson Valley Community College (HVCC) in Troy, NY seeks a Student Support Technician for the Instructional and Information Technology department. The role provides direct technology support to students on campus, online, and remotely, with responsibilities spanning account access, software usage, and problem resolution.

The position is 12 months, full-time, with a salary range of $46,000-$49,000 and a start date of November 2, 2026.

Qualifications

• Bachelor's or Associate degree in CS or related field with IT exposure.
• Experience requirement includes 1 year or 3 years in Information Technology.

Responsibilities

• Provides in-person, telephone, email, and remote technology support to HVCC students.
• Assists students with accessing and using college accounts, email, and software.
• Diagnoses and resolves hardware, software, account-access, OS, and connectivity issues.
• Documents support requests and escalates issues as needed.
• Provides guidance and training on college-supported technology to students.
• Supports students using adaptive technology and lab equipment.
• Maintains student-facing instructions and knowledge resources.

Skills

1 year IT experience

3 years IT experience

Education

Bachelor's Degree in Computer Science or related field

Associate's Degree in Computer Science or related field

Job description

Founded in 1953, Hudson Valley Community College (HVCC) located in scenic Upstate NY is a multi-campus College with locations in Troy and Malta New York. HVCC offers more than 80 degree and certificate programs in three schools: Business and Liberal Arts; Health Sciences; and Science, Technology, Engineering and Math (STEM). Hudson Valley is one of 30 community colleges in the State University of New York (SUNY) system and serves nearly 9,000 students each year. The college is a recognized leader in career and transfer preparation, workforce training initiatives, distance learning and service to a diverse population of students. Hudson Valley has an extension center in Malta, NY known as HVCC North and sponsors the Capital District Educational Opportunity Center in Troy, NY. With more than 80,000 alumni and nearly 1,000 employees, the college is a catalyst for educational opportunity and economic development in the Capital Region of New York State.

Hudson Valley seeks experienced, dynamic, capable, creative and caring individuals who would like to join our team and continue to build on decades of successful service to our community.

Department: Instructional and Information Technology

Applications are being accepted for a Student Support Technician on the Non-Teaching Professional staff.

Student Support Technician

HV-NTPI-8094

To be considered an applicant for this position you must meet the minimum qualifications as stated in this announcement. HVCC does not support Visas. Applicants must currently hold an unrestricted employment authorization to work in the United States and appointment will be contingent upon completion of a background check.

Qualifications required.

Bachelor's Degree in Computer Science or related field from an accredited college or university Or Associate's Degree in Computer Science or related field from an accredited college or university and one year experience in Information Technology Or three years of working paid experience in Information Technology

Duties and/or Essential Responsibilities

The Student Support Technician reports to the Manager of Client Support Services and performs the following duties:

• Provides in-person, telephone, email, and remote technology support exclusively to Hudson Valley Community College students.
• Assists students with accessing and using their college computer accounts, email, authentication services, and college approved software.
• Responds to technology questions from students attending courses on campus, off campus, and online.
• Diagnoses and resolves common student hardware, software, account-access, operating system, application, printing, and connectivity issues.
• Documents student support requests and refers or escalates issues that require assistance from appropriate college areas.
• Provides individual guidance and non-course-based training to students on the proper use of college-supported technology.
• Supports students using adaptive technology and specialized equipment available in student computing and learning spaces.
• Assists students with the operation of computer lab equipment, printers, peripherals, and multimedia technology.
• Monitors student computing areas assigned and promotes the appropriate use of college equipment, systems, and technology resources.
• Identifies college equipment problems and submits maintenance, repair, or replacement requests through the appropriate Instructional and Information Technology (IIT) process.
• Maintains student-facing instructions, support documentation, and knowledge resources for commonly used college technologies.
• Communicates with Instructional and Information Technology (IIT) to remain informed about changes to student accounts, systems, software, equipment, services, and applicable policies.
• Assists with the orientation and guidance of work-study students and other student employees assigned to student technology support areas.
• Maintains current knowledge of the technologies, applications, operating systems, and multimedia systems used by students.
• May work evening or weekend hours based on student support and operational needs.
• Performs other duties as assigned.

This is a 12-month, Full-Time position with a salary range of $46,000-$49,000. Position start up date: November 2, 2026.

Hudson Valley offers a full benefit package including Health Insurance, Dental and Eye Insurance, Retirement, employee and employee's spouse and children free tuition waivers. HVCC also has a generous leave policy. If you're employed by a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans

Hudson Valley provides educational access to a diverse community of traditional and non-traditional learners in an environment that fosters lifelong learning and freedom of inquiry and expression. Hudson Valley values equity, inclusion, and dignity for all.

Hudson Valley Community College is an Aff…