IT Specialist - Biotech Lab, Great Benefits

Arlok; Oklahoma City (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Great Benefits. 100% paid by the Day

Fantastic work environment

401K Retirement with Company Match

Free Lunch every day

Job summary

ARL Bio Pharma, Inc. seeks an IT Specialist to provide user support on company-supported applications, troubleshoot issues, and assist in IT projects. This role emphasizes customer service, security awareness, and proactive problem solving within a lab and office setting.

The position is full-time, with standard hours Monday–Friday 8:00 a.m. to 5:00 p.m., and may require occasional extended hours to ensure critical IT needs are met and cybersecurity standards are maintained.

Qualifications

• CompTIA A+ certified preferred.
• CCNA or Net+ preferred.
• CompTIA Security+ or equivalent preferred.
• Working knowledge of basic software and hardware.
• Customer service experience required.
• Strong written and verbal communication.

Responsibilities

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise the user on appropriate action
• Identify and escalation situations requiring urgent attention
• Track and route problems and document resolutions
• Participate in IT related projects outside help desk tickets
• Inform management of recurring problems
• Stay current with system information, changes, and updates

Skills

A+ Certification

CCNA / Net+ Preferred

Security+ or similar

Customer service

Troubleshooting

Communication

Job description

ARL Bio Pharma, Inc. seeks an IT Specialist to provide user support on company-supported applications, troubleshoot issues, and assist in IT projects. This role emphasizes customer service, security awareness, and proactive problem solving within a lab and office setting.

The position is full-time, with standard hours Monday–Friday 8:00 a.m. to 5:00 p.m., and may require occasional extended hours to ensure critical IT needs are met and cybersecurity standards are maintained.