IT Specialist

ARL Bio Pharma; Oklahoma City (OK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Great Benefits

Work/Life Balance

Great work environment

401K Match

Free Lunch

Job summary

ARL Bio Pharma seeks an Information Technology Specialist in Oklahoma City. You will provide user support for company applications, troubleshoot issues, and advise on actions while upholding cybersecurity policies.

The role is full-time, Monday–Friday, with standard office hours and potential overtime. Ideal candidates have CompTIA A+ and networking certifications, strong customer-service skills, and experience in help desk environments.

Qualifications

• CompTIA A+ and networking certifications preferred.
• Strong customer service and problem-solving skills.
• Experience with help desk and desktop support.
• Familiarity with cybersecurity best practices is a plus.

Responsibilities

• Respond to requests for technical assistance in person, via phone, or electronically.
• Diagnose and resolve hardware and software issues.
• Research questions using available information resources and document resolutions.
• Stay current with system information, changes, and updates.
• Participate in IT-related projects beyond routine help desk tickets.

Skills

CompTIA A+

Cisco CCNA

CompTIA Net+

CompTIA Security+

Customer service

Help desk

Desktop support

Job description

Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer. Our Information Technology Team plays a key and pivotal role in everything we do. Join a tight-knit, collaborative team and make a difference!

Information Technology Specialist

Join a company where you can make a difference from day one and help make the world a better and safer place. ARL Bio Pharma provides analytical and microbiological testing for the pharmaceutical industry and is the most respected name in our industry. Our laboratory works with pharmaceutical companies, compounding and hospital pharmacies, drug manufacturers, and raw material suppliers bringing excellence to pharmaceutical sciences and making pharmaceuticals safer. Our Information Technology Team plays a key and pivotal role in everything we do. Join a tight-knit, collaborative team and make a difference!

The IT Specialist provides user support and customer service on company-supported computer applications and platforms and troubleshoots problems and advises on the appropriate action, adheres to and supports company cyber security policies and participates in the creation and completion of IT related projects.

The position is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m. This position may regularly requires long hours and frequent weekend work.

Some highlights

• Great Benefits. 100% paid by the Company
• Excellent Work/Life Balance
• Fantastic work environment
• 401K Retirement with Company Match
• Free Lunch every day

This is a safety sensitive position... as defined by state and federal laws that will require repairing, maintaining or monitoring the performance or operation of any safety equipment, laboratory equipment, machinery, laboratory process, or manufacturing process, the malfunction or disruption of which could result in injury or property damage. As a "safety sensitive" classification, you will be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process, or the consequences of testing positive for marijuana.

Essential Functions

• Respond to requests for technical assistance in person, via phone, electronically
• Diagnose and resolve technical hardware and software issues
• Research questions using available information resources
• Advise the user on appropriate action
• Administer help desk software
• Identify and escal​ate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Actively participates in IT related projects that fall outside the scope of held desk tickets
• Inform management of recurring problems
• Stay current with system information, changes, and updates

Position Requirements

• CompTIA A+ Certified preferred
• Cisco CCNA or CompTIA Net+ Preferred
• CompTIA Security+ or similar preferred
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support
• Effective oral and written communication skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ARL Bio Pharma, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. ARL Bio Pharma, Inc. expressly prohibits any form of workplace harassment based on race, color, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, genetics or any other characteristic protected by state, federal, or local law. Improper interference with the ability of ARL Bio Pharma, Inc. employees to perform their job duties may result in discipline up to and including discharge. Further, the company takes affirmative action to ensure that applicants and employees are treated without regard to any of these characteristics.