IT Helpdesk Specialist

MRA - The Management Association; Waukesha (WI); On-site; USD 34,440 - 45,460; Full time

Benefits offered by this job

Competitive base and incentive pay

Paid time off (vacation, holidays, sick, and a volunteer day)

Medical, Dental, and Vision plans

FSA and HSA accounts

401(k) with company match

Life and AD&D insurance

Employee Assistance Program

Tuition Reimbursement

Voluntary Pet Insurance

Job summary

A prominent management association is seeking an on-site Full-Time IT Specialist in Waukesha, WI. The role involves supporting end users with technology challenges, performing troubleshooting for hardware and software issues, and ensuring employees have the tools needed to succeed. Ideal candidates will have a two-year degree in a relevant field, significant troubleshooting experience, and a strong focus on customer service. Competitive compensation and benefits package available.

Qualifications

• 2+ years of troubleshooting experience in a technology support role.
• Proficient in Office 365 including Teams and SharePoint.
• Basic networking knowledge (DNS, DHCP, VPN).

Responsibilities

• Diagnose and resolve helpdesk calls for technology issues.
• Install, maintain, and repair IT hardware and software.
• Perform network administration tasks using Office 365 and Active Directory.
• Provide training for new employees.

Skills

Troubleshooting

Customer service

Office 365

Networking knowledge

Education

Two-year degree in Computer Science or related field

Four-year degree in Computer Science or related field (preferred)

Tools

Windows 11

Dell computers

Microsoft Surface computers

MacBooks

Job description

MRA - The Management Association provided pay range

This range is provided by MRA - The Management Association. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$25.00/hr - $33.00/hr

Brief Description

Become the next FACE of MRA! Friendly. Accountable. Centered on Members. Engaged. MRA = Problem Solved. That's the FACE Culture that we live and breathe here at MRA. MRA (The Management Association) is seeking an IT Specialist. Are you an IT problem-solver who loves helping people and keeping technology running smoothly? Do you enjoy troubleshooting, training, and making technology simple for others? If you answered “yes,” consider joining MRA as our next IT Specialist! As the IT Specialist at MRA, you will provide day-to-day support for end users, helping them navigate hardware, software, and network challenges. This is a hands-on role where every day brings a new opportunity to make a meaningful impact. You’ll be a critical part of our Technology Services team, ensuring our employees have the tools they need to succeed. We are currently seeking a on-site Full-Time IT Specialist in Waukesha, WI. This role requires flexibility, excellent customer service skills, and a willingness to support a wide range of technology needs across our organization.

Essential Functions

• Diagnose and resolve helpdesk calls for computers, phones, peripherals, software, and other technology issues. Support may be in person, by phone, email, or remote access.
• Install, maintain, and repair IT hardware and software, including operating systems and common software applications.
• Perform network administration tasks using Office 365, Exchange, and Active Directory.
• Maintain accurate records of hardware, software, and maintenance activities.
• Provide one-on-one and group training, including new employee IT orientation.
• Support video conferencing, training room setup, and printer/copier maintenance.
• Assist with IT projects, upgrades, and system improvements.
• Understanding of security best practices and cybersecurity awareness.
• Other duties as assigned.

Required Qualifications

• Education: Two-year degree in Computer Science or related field, or equivalent demonstrated experience.
• Experience: Three-year troubleshooting experience in a technology support role, or equivalent demonstrated experience.
• Technical Skills: Proficient in Office 365, including Microsoft Teams and SharePoint, Windows 11, computer imaging, experience with Dell and Microsoft Surface computers, MacBooks, and phone system software. Basic networking knowledge (DNS, DHCP, VPN, Wi-Fi troubleshooting).
• Competencies: Strong interpersonal and verbal communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualification

• Education: Four-year degree in Computer Science or related field, or equivalent demonstrated experience.
• Experience: Five-year troubleshooting experience in a technology support role, or equivalent demonstrated experience.

What's in it for you?

• Competitive base and incentive pay
• Paid time off (vacation, holidays, sick, and a volunteer day)
• Medical, Dental, and Vision plans
• FSA and HSA accounts
• Traditional and Roth 401(k)
• 401(k) company match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance

If you’re ready to make an impact, share your IT expertise, and help MRA deliver exceptional service to our employees, we want to hear from you!