IT Specialist

MDT; Great Falls (MT); Hybrid; USD 45,000 - 55,000; Full time

Job summary

MDT is looking for an IT Specialist based in Great Falls, Montana. The role includes administering corporate endpoints, providing technical support, and ensuring compliance with security standards. This position offers a hybrid work arrangement with on-site requirements.

Ideal candidates will have at least a high school diploma, relevant technical certifications, and hands-on experience in IT environments. Strong customer service skills are required to effectively assist both employees and clients.

Qualifications

• Minimum 1 year of experience in technical support or systems administration.
• Understanding of IT applications and products.
• Hands-on experience in a multi-site IT environment.

Responsibilities

• Administer and secure all corporate endpoints and devices.
• Manage user and group objects in Active Directory.
• Perform Tier I troubleshooting for LAN/WAN infrastructure.
• Provide on-site support to resolve incidents as needed.

Skills

Technical Support

Windows OS

Networking Fundamentals

Active Directory

PowerShell

Customer Service Skills

Education

High School Diploma or Equivalent

CompTIA A+, Network+, or Security+

Associate’s Degree in IT or Related Field

Tools

SQL Databases

Microsoft365/Azure

Cisco & Fortinet

Job description

Position Location

This position is eligible for a hybrid work arrangement. Currently 5 days of on‑site work per month are required.

Salary Range

$45,000-$55,000

Position Purpose

The IT Specialist is a multi‑disciplined, front‑line technologist who delivers Tier I and selected Tier II solutions for MDT employees and credit‑union clients across endpoints, identity, SaaS applications, network services, and peripherals. IT Specialists focus on first‑call resolutions to reduce escalations and support both incidents and major‑incident swarming. The role creates and maintains runbooks/operations guides and knowledge articles to ensure a consistent end‑user experience. In addition, IT Specialists provide employee technical support and MDT asset management (provisioning, inventory, and lifecycle).

Duties & Responsibilities

• Administer and secure all corporate endpoints, peripherals, and mobile devices.
• Manage user, group, and computer objects in Active Directory; enforce access controls.
• Evaluate, assess, and deploy new hardware/software; recommend technology standards.
• Monitor system health and deliver clear status/compliance reports.
• Track inventory of IT equipment, software licenses, and warranties.
• Support core security services (email filtering, MFA, VPN, web filtering) and hosted apps.
• Perform Tier I troubleshooting of LAN/WAN infrastructure (switches, routers, firewalls).
• Provide Tier I/II support to internal and external users.
• Deliver on‑site support as needed to resolve hardware, connectivity, or other incidents.
• Document fixes and share knowledge as needed.
• Maintain positive vendor and customer relationships.
• Represent the company professionally in interactions with clients, vendors, and trade professionals.
• Ensure requests, questions, and problems are courteously and professionally resolved.
• Ensure the company’s professional reputation is maintained internally and externally.
• Work well with co‑workers.
• Keep management well informed of activities and significant problems.
• Complete required reports, records, and other documentation.
• Attend and participate in meetings and committees as required.
• Abide by all company policies and procedures, including security standards.
• Ensure the work area is clean, secure, and well maintained.
• Complete additional duties as assigned.

Education & Experience Requirements

• High school graduate or equivalent.
• Preferred certifications: CompTIA A+, Network+, or Security+; ITIL4 Foundation.
• Associate’s degree in IT or related field, or equivalent combination of education and experience.
• Additional related training in IT applications and systems and financial institution operations.
• Minimum 1 year of experience in related positions.
• Hands‑on experience in IT technical support or systems administration.

Required Knowledge

• Understanding of IT applications and products.
• Windows OS installation, configuration, patching, and performance tuning (desktops, laptops, VMs).
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN) and LAN/WAN/WLAN support—Cisco & Fortinet experience preferred.
• Multi‑site Active Directory administration, Group Policy, and identity lifecycle management.
• Automation using PowerShell, Bash, Python, Intune, MCM, or Ansible.
• Familiarity with SQL databases and cloud platforms (Microsoft365/Azure, AWS, or GCP).
• Peripheral setup and troubleshooting (printers, scanners).
• Security controls: MFA, EDR, automated patching, and compliance best practices.
• Strong technical documentation, knowledge sharing, and customer service communication skills.
• Proven ability to prioritize, stay calm under pressure, and meet tight deadlines in a fast‑paced environment.

Working Conditions

• No hazardous or significantly unpleasant conditions (such as a typical office).
• In‑state and/or out‑of‑state travel including overnight stays, up to 20%, as needed.
• Long duration of computer workstation usage.
• Additional hours, including after‑hours or weekend support, as required.
• 24×7 availability while on primary or secondary on‑call rotation.

Special

None.