Business Development Advisor

MRA - The Management Association; Waukesha (WI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Health plans

HSA / FSA options

401(k) match

Life insurance

Professional development

Volunteer day

Job summary

MRA - The Management Association seeks a Member Relations Advisor to serve as a trusted resource for current and prospective members. You will connect members to MRA services, identify business needs, and build long-term partnerships in a fast-paced, collaborative environment.

This flexible, hybrid role covers a territory including Waukesha and surrounding areas, requiring occasional travel to member locations, events, and conferences.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or HR or equivalent.
• 1–2 years in customer service, account management, or membership services.
• Proven ability to build relationships and deliver strong customer service.
• Excellent verbal and written communication; proficient MS Office.
• Experience with CRM systems and data analysis; ability to travel to member locations.

Responsibilities

• Serve as a trusted resource and relationship manager for current and prospective members.
• Connect members with MRA's services and solutions; identify business needs.
• Develop long-term partnerships through engagement, service, and follow-ups.
• Balance member interactions with travel to events and member locations.

Skills

Relationship management

Communication skills

CRM experience

Office suite (Outlook, Word, Excel, PP

Education

Bachelor's degree in Business/Marketing/Communications/HR

Tools

Salesforce

CRM platforms

Job description

Be the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

That's the FACE Culture, and it's what we live and breathe every day at MRA.

Brief Description

Be the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

That's the FACE Culture, and it's what we live and breathe every day at MRA.

MRA (The Management Association) is seeking a Member Relations Advisor to join our team.

As the largest employer association in the nation, MRA helps more than 5,000 employers navigate today's workplace challenges through trusted HR expertise, training, consulting, talent solutions, and member resources. For more than 125 years, we've helped organizations build stronger workplaces, and we're just getting started.

As a Member Relations Advisor, you will serve as a trusted resource and relationship manager for current and prospective members. You'll help organizations maximize the value of their membership by connecting them to MRA's broad portfolio of services, identifying solutions to meet their business needs, and building strong, long-term partnerships. This role combines member engagement, relationship management, business development, and customer service in a collaborative, fast-paced environment.

If you enjoy building relationships, helping businesses solve problems, and creating exceptional customer experiences, we'd love to hear from you. This flexible, hybrid role combines office-based work with virtual and in-person member interactions throughout your assigned territory, which includes Waukesha, La Crosse, Eau Claire, and Wausau. We are open to full-time, part-time, or on-demand arrangements, offering the flexibility to match your experience, availability, and career goals.

Qualifications

Required

• Education: Bachelor's degree in Business Administration, Marketing, Communications, Human Resources, or a related field; or an equivalent combination of education and experience.
• Experience: One to two years of experience in customer service, account management, membership services, business development, sales, or a related field.
• Relationship Management Skills: Demonstrated ability to build strong relationships and provide outstanding customer service.
• Communication Skills: Excellent verbal, written, and interpersonal communication skills.
• Technical Skills: Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• CRM Experience: Experience utilizing CRM systems, databases, or customer relationship management platforms.
• Competencies: Strong organizational skills, attention to detail, initiative, and the ability to manage multiple priorities.
• Other Requirements: Ability to travel periodically to member locations, networking events, conferences, and organizational activities.

Preferred

• Experience: Experience working in an association, membership-based organization, nonprofit, or professional services environment.
• Technical Skills: Experience using Salesforce or similar CRM platforms.
• Business Development: Experience supporting membership recruitment, retention, account management, or business development initiatives.
• Events: Experience supporting conferences, trade shows, networking events, or member engagement programs.
• Marketing & Communications: Experience creating member communications, newsletters, or promotional materials.
• Analytics: Experience utilizing membership reports, engagement metrics, or CRM data to support decision-making.

What's in it for you?

• Competitive compensation program
• Paid time off (vacation, holidays, sick time, and a volunteer day)
• Medical, Dental, and Vision plans
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Traditional and Roth 401(k)
• Company 401(k) match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance
• Professional development and career growth opportunities
• A collaborative, member-focused culture where your work makes a difference every day

The approximate pay range for this position is based on location. Please note that the pay range provided is a good-faith estimate at the time of posting. Actual compensation will be based on factors including, but not limited to, qualifications, experience, skills, abilities, and work location.