IT Specialist

Prince William County; Virginia; On-site; Full time

Job summary

Prince William County is seeking an IT Specialist to provide technical support and IT management for the Department of Social Services. The ideal candidate will have at least 2 years of technology experience and will work closely with staff to resolve IT issues, coordinate hardware updates, and assist with user training. This position offers a competitive salary and excellent benefits in a collaborative work environment.

Benefits

Comprehensive medical, dental, and vision insurance

Paid annual and sick leave

11 paid holidays and 4 personal days

Continuing education and training opportunities

Flexible spending programs

Retirement benefit under Virginia Retirement System

Qualifications

• 2 years of experience in technology field providing IT customer service.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Experience managing inventory and working with technical staff.

Responsibilities

• Provide technical support to over 400 agency users.
• Coordinate hardware refreshes, relocation, and inventory management.
• Train staff and create user manuals and quick reference materials.

Skills

Customer Service

Technical Support

Microsoft Office

Education

High school diploma or G.E.D.

Bachelor’s or associate degree in computer science

Job description

Join to apply for the IT Specialist role at Prince William County

Join to apply for the IT Specialist role at Prince William County

Get AI-powered advice on this job and more exclusive features.

Introduction

Are you passionate about providing excellent customer service and supporting government agency employees? The Prince William County Department of Social Services is seeking qualified applicants for an Information Technology Specialist position. The person in this position will provide information technology (IT) support to the Department of Social Services staff. The DSS IT staff collaborates with the larger County Information Technology group on all aspects of hardware and software management. If you are looking for a position with excellent benefits, competitive salary, training, and a team-oriented workplace, APPLY NOW!

About This Role

The person in this position will perform multiple tasks, including the following: provide technical support to agency users with their computer and information technology needs on a daily basis; identify and resolve computer-related issues for over 400 users; work closely with county and state technical staff, as well as outside vendors, to maintain the functionality of local and state IT systems; coordinate computer hardware refreshes, relocate equipment, and conduct computer equipment inventory; provide training and technical assistance to staff; define, create, and maintain user manuals, job aids, and quick reference materials; collaborate with vendors to research and evaluate products, and submit orders for various computer and cell phone equipment; install and set up computer hardware, cell phones, and scanners; perform administrative duties related to state system access, including the collection and filing of required access request forms and annual training certificates; perform password resets for state systems as a local agency's security officer; and support staff with Microsoft products, including issues related to Excel and Word. If you have IT experience and are ready to take your career to the next level, this may be the job for you.

Minimum Requirements: High school diploma or G.E.D. and 2 years of experience in the technology field, software, providing IT customer service and support with desktops, laptops, mobile devices and cell phones.

Preferences

• Bachelor’s or associate degree in computer science, or related field
• 3 years of work experience in customer service and support in the technical field, including laptops, desktops, mobile devices, software, and cell phones
• Experience researching, reviewing, and recommending vendors or off-the-shelf products
• Proficiency in Microsoft Office, including Word, Outlook, and Excel
• 2 years of experience managing Inventory
• 2 years of experience working with IT contractors and other technical and non-technical staff
• Experience administering VDSS systems and equipment
• Experience in tech-related administrative tasks, such as system access management, tracking assistance requests, and password resets
  
  

Special Requirements

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services, and DMV background checks.
• Resource/foster parents for youth in the Prince William foster care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Must possess a valid driver’s license and be eligible to drive for work.
• The incumbent will rotate between the two main offices in Manassas and Woodbridge. The selected candidate will be expected to work from all DSS and county locations.
  
  

Work Schedule: Monday - Friday (37.50 hours per week.)

This position is eligible to telework when the schedule permits, but depending on business needs, this is not an ongoing guarantee.

Starting Salary Range: $25.44 to $36.98 Hourly

Note: The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the business needs of the department. To review the class description in its entirety, click here

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Benefits

We are a continuous learning organization, providing no-cost access to training and career development opportunities. We offer comprehensive, affordable health care options and other benefits to include:

• Excellent Pay
• The Virginia Retirement System
• Paid accrued annual and sick leave
• 11 paid holidays and 4 personal days
• Comprehensive medical, dental, and vision insurance
• Enhanced Parental and Medical Leave programs
• Life insurance
• Coverage of infertility treatments
• "Out-of-network" ground ambulance coverage
• Retiree health insurance credit benefit of $6.50 x years of service (maxed at 30 years)
• Flexible spending programs
• Employee assistance programs (EAP)
• Free access to online courses
• Credit Union membership eligibility
• Job security
• Opportunities for career growth, advancement specialization and so much more!
  
  

Prince William County Government full-time positions qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

Work where you live and play ~ See yourself here!

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits:

• Temporary
• Provisional
• Seasonal employees
  
  

Click on the link below to explore our plans and rates.

Prince William County Benefit Programs

01

I understand that the information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.

• I have read, understand, and acknowledge the above statement
• I decline to proceed any further in this process.
  
  

02

Are you currently a resource/foster parent for a child in PWC DSS foster care program?

• Yes
• No
  
  

03

This position requires a high school diploma or G.E.D. Please select the option that reflects your highest level of education.

• Master’s degree or higher in any field
• Bachelor’s degree in computer science or related field
• Bachelor’s degree in non-related field
• Associate degree in computer science or related field
• Associate degree in a non-related field
• High school diploma or G.E.D
• I do not have a high school diploma or G.E.D.
  
  

04

Please quantify your experience in the technology field and providing IT customer service and support with software, laptops, desktops, mobile devices and cellphones.

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or less of experience
  
  

05

Please select your level of experience in researching, reviewing, and recommending vendors or off-the-shelf products

• Extensive Experience -– Regularly research and evaluate vendors/products and make formal recommendations based on technical and business needs
• Moderate Experience – Occasionally participate in vendor/product evaluations and contribute to selection decisions
• Limited Experience – Have assisted or observed the evaluation process but not led or contributed significantly
• No Experience – I have not been involved in researching or recommending vendors or products
  
  

06

Please quantify your experience managing IT software and hardware inventory

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or under of experience
  
  

07

Please select your level of proficiency in Microsoft Office, including Word, Outlook, and Excel

• Expert – Highly skilled in integrating Office tools for workflow efficiency, using Excel for data analysis (e.g., macros/VBA), and managing complex communication and documentation tasks
• Intermediate – Comfortable with formatting documents, managing emails/calendars, and using Excel functions to create reports and charts, and filtering data
• Beginner – Basic use of Word, Outlook, and Excel for everyday tasks (e.g., writing documents, sending emails, entering simple data)
• No Experience – I have limited or no experience using Microsoft Office tools
  
  

08

Please quantify your experience in working with IT contractors and other technical and non-technical staff:

• 4 or more years of experience
• 3 years of experience
• 2 years of experience
• 1 year or under of experience
  
  

09

Please select your level of proficiency in performing tech-related administrative tasks:

• Expert – Extensive experience with complex system administration, including scripting/automation, network integration, and high-level security management
• Advanced – Proficient in configuring systems, managing servers, deploying software, and performing security audits
• Intermediate – Able to perform routine tasks such as managing user permissions, system access management, password resets, and tracking assistance requests
• Beginner – Limited hands-on experience; familiar with basic concepts like user account creation and password resets
• No Experience – I have not performed system administration duties
  
  

10

Do you have experience administering Virginia Department of Social Services (VDSS) systems and equipment?

• Yes
• No
  
  

11

Do you acknowledge the starting hourly rate of pay for this position is $25.44 to $36.98?

• Yes
• No
  
  

12

Do you know that this position works between the two main offices in Manassas and Woodbridge and will be expected to work from all DSS and county locations?

• Yes
• No
• Required Question

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

Referrals increase your chances of interviewing at Prince William County by 2x

Get notified about new Information Technology Specialist jobs in Prince William County, VA.

Sr. Active Directory/Exchange Specialist

Quantico, VA $62,000.00-$141,000.00 1 day ago

Quantico, VA $140,000.00-$160,000.00 2 months ago

Sr Senior Systems Admin Active Directory

Quantico, VA $130,355.00-$221,603.00 2 weeks ago

Quantico, VA $62,000.00-$141,000.00 18 hours ago

NCIS SharePoint Administrator | TS/SCI clearance

BUSINESS FINANCIAL MANAGER / ANALYST (SENIOR LEVEL) (C) TARS

Master Network Specialist (Local IT Support Lead)

MARINE CORPS IT, ENGINEERING, & LOGISTICS SUPPORT

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.