IT Specialist

Jobtailor

Pennsylvania

On-site

USD 45,000 - 75,000

Full time

14 days+

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Job summary

Jobtailor is seeking an IT Specialist to support and maintain our technology infrastructure across locations. You will assist users, install and troubleshoot software, manage licenses, and collaborate with vendors.

The ideal candidate has 1–3 years IT experience, an Associate Degree or relevant certifications, and proficiency in Windows, M365, Azure AD, and security basics. This role emphasizes customer service, autonomy, and reliability to keep systems secure and compliant.

Qualifications

Associate Degree in Information Technology or related field required.
1–3 years of IT experience.
Strong user-support orientation and customer service experience.
Proficiency in Windows OS, M365/O365, Azure AD, Adobe applications, and basic security concepts.

Responsibilities

Provide technical support and maintain organization’s technology infrastructure across locations.
Install, configure, maintain, and troubleshoot business software applications.
Implement new software solutions and upgrades; manage software licensing and compliance.
Collaborate with vendors to ensure functionality and support.
Assist with purchasing, deployment, and configuration of software solutions.

Skills

Customer Service Focus

Autonomy

Professionalism

Troubleshooting

Software Installation

Software Configuration

Software Maintenance

Database Fundamentals

Antivirus Software

Endpoint Security Software

Hardware Support

Peripheral Support

Education

Associate Degree in Information Technology

Relevant Technical Certifications

Tools

Microsoft Windows Operating Systems

Microsoft 365 (M365/O365)

Azure Active Directory (Azure AD)

Adobe Applications

Database Fundamentals

Antivirus and Endpoint Security Software

Hardware and Peripheral Support

Network Administration Concepts

Job description

• The IT Specialist is responsible for providing technical support and maintaining the organization’s technology infrastructure, including hardware, software, network systems, enterprise applications, and user support services.
• This role serves as a key resource for troubleshooting, implementing technology solutions, managing IT assets, and ensuring systems remain secure, compliant, and operational across multiple locations.
• The IT Specialist operates with professionalism, autonomy, and a strong customer service focus while supporting employees and advancing organizational technology initiatives.
• Install, configure, maintain, and troubleshoot business software applications.
• Implement new software solutions and upgrades to existing systems.
• Collaborate with software vendors to ensure functionality, support, and compliance.
• Maintain software licensing and subscription compliance.
• Assist with purchasing, deployment, and configuration of software solutions.

Requirements

Associate Degree in Information Technology, Computer Science, or a related field; or Relevant technical certifications and equivalent experience.
One (1) to three (3) years of experience in Information Technology or a related field.
Demonstrated customer service experience with a strong user-support orientation.
Proficiency in: Microsoft Windows Operating Systems, Microsoft 365 (M365/O365), Azure Active Directory (Azure AD), Adobe Applications, Database Fundamentals, Antivirus and Endpoint Security Software, Hardware and Peripheral Support, Network Administration Concepts.

Core Competencies

Demonstrates expertise in maintaining and troubleshooting technology infrastructure, with a strong focus on user support and compliance. Proficient in implementing software solutions and managing IT assets across multiple locations.

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