IT Specialist

Prince William Public Libraries; Manassas (VA); On-site; Full time

Job summary

Join a leading organization as an IT Specialist, providing essential support for the Department of Social Services. This role focuses on assisting users with their IT needs, managing technology systems, and ensuring effective operations while being part of a collaborative team. Enjoy a rewarding career with competitive pay, robust benefits, and opportunities for growth.

Benefits

Comprehensive health care options

Paid accrued annual and sick leave

Paid holidays and personal days

Flexible spending programs

Training and career development opportunities

Qualifications

• 2 years of experience in IT customer service and support.
• Experience with laptops, desktops, and mobile devices.
• Experience working with technical staff and vendors.

Responsibilities

• Provide daily technical support to agency users.
• Identify and resolve computer-related issues for over 400 users.
• Coordinate computer hardware refreshes and maintain equipment inventory.

Skills

Customer Service

Technical Support

Inventory Management

Education

Bachelor’s or associate degree in computer science or related field

High school diploma or G.E.D.

Tools

Microsoft Office

Job description

Join to apply for the IT Specialist role at Prince William Public Libraries

Join to apply for the IT Specialist role at Prince William Public Libraries

Are you passionate about providing excellent customer service and supporting government agency employees? The Prince William County Department of Social Services is seeking qualified applicants for an Information Technology Specialist position. The person in this position will provide information technology (IT) support to the Department of Social Services staff. The DSS IT staff collaborates with the larger County Information Technology group on all aspects of hardware and software management. If you are looking for a position with excellent benefits, competitive salary, training, and a team-oriented workplace, APPLY NOW!

About This Role

The person in this position will perform multiple tasks, including the following: provide technical support to agency users with their computer and information technology needs on a daily basis; identify and resolve computer-related issues for over 400 users; work closely with county and state technical staff, as well as outside vendors, to maintain the functionality of local and state IT systems; coordinate computer hardware refreshes, relocate equipment, and conduct computer equipment inventory; provide training and technical assistance to staff; define, create, and maintain user manuals, job aids, and quick reference materials; collaborate with vendors to research and evaluate products, and submit orders for various computer and cell phone equipment; install and set up computer hardware, cell phones, and scanners; perform administrative duties related to state system access, including the collection and filing of required access request forms and annual training certificates; perform password resets for state systems as a local agency's security officer; and support staff with Microsoft products, including issues related to Excel and Word. If you have IT experience and are ready to take your career to the next level, this may be the job for you.

Minimum Requirements: High school diploma or G.E.D. and 2 years of experience in the technology field, software, providing IT customer service and support with desktops, laptops, mobile devices and cell phones.

Preferences

• Bachelor’s or associate degree in computer science, or related field
• 3 years of work experience in customer service and support in the technical field, including laptops, desktops, mobile devices, software, and cell phones
• Experience researching, reviewing, and recommending vendors or off-the-shelf products
• Proficiency in Microsoft Office, including Word, Outlook, and Excel
• 2 years of experience managing Inventory
• 2 years of experience working with IT contractors and other technical and non-technical staff
• Experience administering VDSS systems and equipment
• Experience in tech-related administrative tasks, such as system access management, tracking assistance requests, and password resets
  
  

Special Requirements

• All DSS staff are required to provide emergency human services work, including staffing emergency shelters in the event of a community disaster.
• Candidates must pass criminal history, child protective services, and DMV background checks.
• Resource/foster parents for youth in the Prince William foster care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
• Must possess a valid driver’s license and be eligible to drive for work.
• The incumbent will rotate between the two main offices in Manassas and Woodbridge. The selected candidate will be expected to work from all DSS and county locations.
  
  

Work Schedule: Monday - Friday (37.50 hours per week.)

This position is eligible to telework when the schedule permits, but depending on business needs, this is not an ongoing guarantee.

Starting Salary Range: $25.44 to $36.98 Hourly

Note: The above position description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the business needs of the department. To review the class description in its entirety, click here

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and the requirements of the job change. Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Benefits

We are a continuous learning organization, providing no-cost access to training and career development opportunities. We offer comprehensive, affordable health care options and other benefits to include:

• Excellent Pay
• The Virginia Retirement System
• Paid accrued annual and sick leave
• 11 paid holidays and 4 personal days
• Comprehensive medical, dental, and vision insurance
• Enhanced Parental and Medical Leave programs
• Life insurance
• Coverage of infertility treatments
• "Out-of-network" ground ambulance coverage
• Retiree health insurance credit benefit of $6.50 x years of service (maxed at 30 years)
• Flexible spending programs
• Employee assistance programs (EAP)
• Free access to online courses
• Credit Union membership eligibility
• Job security
• Opportunities for career growth, advancement specialization and so much more!
  
  

Prince William County Government full-time positions qualify for Public Service Loan Forgiveness. Click here PSLF for additional information.

Work where you live and play ~ See yourself here!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Libraries

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