IT Specialist

Wellness Pointe; Forney (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company is seeking an IT Specialist responsible for maintaining network infrastructure and providing technical support for users. The ideal candidate will possess one year of college coursework and Microsoft certification, alongside technical and interpersonal skills. This role includes ensuring client satisfaction through optimal network performance and effective communication.

Qualifications

• One year of experience providing end-user phone support for PC desktops and applications.
• Valid Texas Driver's License and appropriate driving record.
• Ability to adhere to client policies and confidentiality.

Responsibilities

• Analyze, design, and maintain network infrastructure.
• Assist in daily help desk operations and resolve service requests.
• Train clients on system and application usage.

Skills

Communication

Technical skills

Analytical skills

Interpersonal skills

Problem-solving

Education

One year of college-level coursework and MCP (Microsoft Certified Professional) or equivalent

Job description

In this role, the Information Technology (IT) Specialist is responsible for analyzing, designing, installing, configuring, maintaining, and repairing network infrastructure and application components. The IT Specialist performs evaluation, maintenance, installation, and training tasks to ensure optimal network performance and user satisfaction. They also provide guidance and recommendations regarding network configurations and installations.

Qualifications

• One year of college-level coursework and MCP (Microsoft Certified Professional) or equivalent
• One year of experience providing end-user phone support for PC desktops and applications OR installing, upgrading, troubleshooting, and repairing personal computers in a network environment
• Sufficient mental and physical health to meet job demands
• Valid Texas Driver's License, appropriate driving record, and auto liability insurance meeting Texas state requirements
• Ability to adhere to all client policies and procedures, including confidentiality

Essential Functions

• Develop and implement methods to monitor customer service and feedback, including call monitoring, follow-up calls, and survey reports
• Track turnaround times, ensure accurate technical assistance, and properly close or escalate support calls
• Plan, implement, and monitor workflow processes for support call escalation
• Assist in daily help desk operations, resolving service requests related to PCs, laptops, printers, devices, servers, and peripherals
• Provide client support and technical resolution via email, phone, and electronic communication
• Configure software to connect to intranet servers
• Train clients on system and application usage
• Understand OS and application operations related to company services
• Identify and advise on operational issues in client systems
• Create new user accounts using company tools
• Perform other duties as assigned

Required Skills

• Excellent communication skills, with a focus on polite and friendly customer service
• Technical, analytical, and interpersonal skills
• Ability to respond to urgent issues competently
• Strong organizational skills and multitasking ability
• Motivated with minimal supervision
• Problem-solving and collaborative skills
• Consistent attendance to ensure quality and productivity
• Positive work relationships with colleagues and clients
• Confidentiality and HIPAA compliance

Physical Requirements

Extended sitting, standing, and walking; working under stress or irregular hours; exposure to communicable diseases and hazardous substances; reaching with hands and arms; vision requirements; lifting objects up to 30 pounds; moderate noise level in the environment.

Additional Information

Wellness Pointe is an Equal Opportunity and 'Veteran Friendly' Employer.