IT Application Support Specialist, Epicor, REMOTE

ViziRecruiter,LLC.; Georgia (VT); Remote; USD 60,000 - 85,000; Full time

Job summary

Join a growing team as an IT Application Support Specialist at a leading technical staffing firm. This role, available for remote work from the Georgia area, offers an opportunity to work hands-on with Epicor ERP systems, resolve technical issues, and contribute to business improvements in a collaborative environment. Ideal for IT professionals seeking career advancement in a supportive space.

Benefits

Medical

Dental

Vision

401(k)

Life Insurance

Health Savings Account

Qualifications

• Epicor ERP expertise required; familiarity with Project Module preferred.
• Background in IT support or application administration.
• Experience troubleshooting helpdesk issues.

Responsibilities

• Provide technical support for Epicor ERP systems.
• Troubleshoot Level II helpdesk issues.
• Collaborate with teams to optimize application functionality.

Skills

Problem-solving

Communication

Customer-focused support

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from GA area. This is adirect hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.

Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.

Responsibilities

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.
• Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.
• Assist with system maintenance, upgrades, and enhancements to improve operational workflows.
• Collaborate with internal teams to optimize and customize application functionalities based on business needs.
• Contribute to process improvements and support the scalability of IT systems in a growing organization.

Requirements

• Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.
• Salesforce experience is a plus but not required.
• Background in IT support, application administration, or helpdesk troubleshooting.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Ability to thrive in a small but growing IT team, with opportunities for career advancement.

This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!