IT Application Support Specialist, Epicor, REMOTE

ViziRecruiter,LLC.; North Carolina; Remote; USD 60,000 - 80,000; Full time

Job summary

Join a growing team as an IT Application Support Specialist where you'll enhance business applications and support operations. This direct hire opportunity offers competitive salary and excellent benefits in a collaborative environment focused on career growth. Leverage your Epicor ERP expertise to contribute to process improvements and IT system scalability.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Health Savings Account

Qualifications

• Epicor ERP expertise required, especially with the Project Module.
• Experience in IT support or helpdesk troubleshooting is essential.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities

• Provide technical support and administration for Epicor ERP systems.
• Troubleshoot Level II helpdesk issues; collaborate to enhance application functionalities.
• Assist with system maintenance and process improvements.

Skills

Problem-solving

Communication

Technical Support

Education

Background in IT support or application administration

Tools

Epicor ERP

Salesforce

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Connection has a fantastic opportunity through our Technical Staffing division for an IT Application Support Specialist, working remote from NC area. This is a direct hire opportunity offering career growth, a competitive salary and excellent benefits including but not limited to Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account.

Join a growing team as an IT Application Support Specialist, where you'll play a critical role in maintaining and optimizing business applications. This is a hands-on opportunity to work in a collaborative environment where your technical expertise will directly impact business operations and efficiency.

Responsibilities

• Provide technical support and administration for Epicor ERP systems, ensuring optimal performance and reliability.
• Troubleshoot and resolve Level II helpdesk issues, assisting users with application-related challenges.
• Work with the Project Module in Epicor Classic or Epicor Kinetic, offering specialized knowledge beyond basic user experience.
• Assist with system maintenance, upgrades, and enhancements to improve operational workflows.
• Collaborate with internal teams to optimize and customize application functionalities based on business needs.
• Contribute to process improvements and support the scalability of IT systems in a growing organization.

Requirements

• Epicor ERP expertise (beyond user-level experience); familiarity with the Project Module is required.
• Salesforce experience is a plus but not required.
• Background in IT support, application administration, or helpdesk troubleshooting.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Excellent communication skills and a proactive, customer-focused approach to support.
• Ability to thrive in a small but growing IT team, with opportunities for career advancement.

This role is ideal for a motivated IT professional looking to expand their expertise in ERP systems while working in a supportive and innovative environment. If you're looking for a position with long-term growth potential, we'd love to hear from you!