IT Specialist

Vodafone; Texas; On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in local news media is seeking an IT Specialist to support broadcast technology systems and business IT operations. The role involves troubleshooting, managing help desk tickets, and ensuring compliance with IT security. Candidates should have a relevant degree and at least three years of IT experience. Comprehensive benefits and a collaborative work environment are offered.

Benefits

Comprehensive medical and dental coverage

401(k) with company match

Paid Time Off (PTO)

Virtual doctor's appointments

Qualifications

• Minimum of 3 years' experience in IT support or broadcast engineering.
• Certification in relevant IT or broadcast systems is a plus.
• Solid understanding of current computer hardware and network technologies.

Responsibilities

• Support day-to-day operations of broadcast information technology systems.
• Troubleshoot and repair computer hardware, software, and peripherals.
• Manage the help desk and assist in developing work plans.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Technical Communication

Education

Computer Science or IT related degree

Tools

Active Directory

Windows Operating Systems

Service Now Ticketing

Cisco Switches

Job description

About TEGNA

TEGNA Inc. (NYSE: TGNA) helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

TEGNA KHOU-TV seeks an IT Specialist. The position is responsible for the integration, maintenance, operation, and support of broadcast and business information technology systems and reports to the Supervisor of Technology & Operations. The position will support broadcast-centric software and hardware as well as traditional desktop and file and print services.

Responsibilities:
• Support day-to-day operations of broadcast information technology systems, software, and equipment. Maintain, upgrade, and support broadcast technology.
• Troubleshoot and repair computer hardware, software, and peripherals, including servers, storage, PCs and PC applications, LAN cabling, system security and virus protection.
• Manage the help desk, including reviewing, prioritizing, assigning, and scheduling tickets.
• Assist in developing work plans and procedures to ensure projects are completed in a timely and efficient manner.
• Configure ports and perform upgrades on core switches.
• Oversee, and maintain Windows Operating Systems, Active Directory, Group Policy, Bomgar and Service Now Ticketing in a complex LAN and WAN computing environment. Other systems include, but are not limited to, RingCentral, Nutanix, ENPS, WO Traffic, Bitcentral, and Cisco switches.
• Support network security, access rights, naming standards, scripts, and software upgrades.
• Create and maintain wiring documentation and system configuration documentation, including inventory of all computer equipment and network software versions.
• Maintain knowledge and stay current on technological advances including computer software and hardware, media and entertainment technologies, and workstation products.
• Willing to train on IT and Broadcast system operation and maintenance to service all aspects of the operation.
• Responsible for IT security compliance including but not limited to disaster contingency, patching management for software and operating system updates, and IT equipment inventory administration.
• Work closely with the Technology and Operations, Sales, and News departments and with corporate IT support.
• Effectively and clearly communicate the status of problems, provide updates to progress on projects, and offer solutions to technical issues.
• Liaise with third party vendors (e.g., equipment vendors and software providers) during issue resolution and new platform evaluations
• Be available to work various hours and days including weekends, overnights, and holidays.

Requirements:
• Computer Science or IT related degree or equivalent education and experience
• Minimum of 3 years' experience in IT support or broadcast engineering.
• Certification in relevant IT or broadcast systems (e.g., CompTIA, Cisco, or similar) is a plus.
• Solid understanding of current computer hardware, network technologies, and Microsoft's Active Directory environment
• Great customer service and organization skills.
• Good interpersonal skills with the ability to communicate effectively with non-technical end users.
• Have the ability to lift up to 50 lbs., climb ladders and work on elevated surfaces, pull and install wiring, use hand and power tools, work on small components, and perform other physical tasks.
• Travel: Rarely: less than 10%
• Work Environment Set: Office: normally performed in a typical interior/office environment

Benefits:

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA's 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor's appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement:

TEGNA Inc. is a proud equal opportunity employer. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [e-mail]

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Recruiters or Hiring Managers will never request payments, ask for financial account information or sensitive information such as social security numbers.

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