IT Specialist

U.S. Department of Veterans Affairs; Decatur (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Decatur, GA seeks an IT Specialist in Southeast End User Operations, Office of Information and Technology (OI&T).

The role combines phone support, desk-side technical assistance, and bench-top diagnosis to resolve software and hardware problems in line with established VA policies and procedures.

You will collaborate with a service delivery team to ensure timely, accurate IT support and adherence to VA standards.

Job description

This position is located in the Southeast - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements