IT Engineer

Ipro Networks Pte. Ltd.; Whitestown (IN); On-site; USD 34,000 - 41,000; Part time

Job summary

IntelliPro invites applications for an IT Support Engineer (Warehouse) in Indiana onsite, under a 12‑month contract. You will be the first point of contact for IT issues, supporting day-to-day operations, devices, systems, and network connectivity in a fast-paced warehouse environment.

The role requires 2+ years in IT support, experience with hardware troubleshooting, AD and Microsoft 365, and familiarity with ticketing tools like ServiceNow or Jira.

Qualifications

• 2+ years of experience in IT support or helpdesk roles.
• Hands-on experience with hardware troubleshooting.
• Basic knowledge of networking (Wi-Fi, VPN, connectivity).
• Experience with ticketing systems (ServiceNow, Jira).
• Familiarity with Active Directory and Microsoft 365.
• Strong communication and customer service mindset.
• Ability to work onsite in a fast-paced warehouse environment.

Responsibilities

• Respond to and resolve user support requests promptly.
• Troubleshoot hardware, software, and network issues across devices.
• Support warehouse equipment including scanners, Zebra printers, and labeling systems.
• Assist with device setup, configuration, and user onboarding/offboarding.
• Maintain and update tickets in the system; escalate as needed.
• Provide onsite, hands-on support to minimize disruption.
• Follow IT processes and contribute to documentation.

Skills

IT support

Hardware troubleshooting

Networking basics

Ticketing systems

Active Directory

Microsoft 365

Customer service

Onsite work

Tools

ServiceNow

Jira

Job description

Job Title: IT Support Engineer (Warehouse)
Position Type: Contract (12 months)
Location: Indiana (Onsite – Warehouse)
Salary Rate: $25–$30 per hour (USD)
Job ID#: #168992

Job Description:

As an IT Support Engineer, you will play a critical role in supporting day-to-day IT operations within a warehouse environment. You will be the first point of contact for technical issues, ensuring smooth operations across devices, systems, and network connectivity. Your primary responsibility will be to troubleshoot and resolve technical issues efficiently while maintaining a high level of professionalism and customer support.

Responsibilities:

• Respond to and resolve user support requests in a timely and efficient manner
• Troubleshoot hardware, software, and network issues across laptops, desktops, printers, and mobile devices
• Support warehouse equipment including scanners, Zebra printers, and labeling systems
• Assist with device setup, configuration, and user onboarding/offboarding
• Maintain and update tickets in the system, escalating issues when necessary
• Provide onsite, hands‑on support to ensure minimal disruption to operations
• Follow IT processes and contribute to documentation and knowledge base

Requirements:

• 2+ years of experience in IT support or helpdesk roles
• Hands‑on experience with hardware troubleshooting and end‑user support
• Basic knowledge of networking (Wi‑Fi, VPN, connectivity troubleshooting)
• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Familiarity with Active Directory and Microsoft 365
• Strong communication skills and customer service mindset
• Ability to work onsite in a fast‑paced warehouse environment

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/ .

Compensation:

The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.