IT Solutions Engineer

Jobsoid Inc.; Morristown (TN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance assistance

401(k) with employer match

Paid vacation and holidays

Professional development support

Job summary

Jobsoid Inc. is seeking an experienced Information Technology Solutions Engineer based in Morristown, TN. This full-time position focuses on providing technical solutions and support, emphasizing desktop, server, networking, and database management. Candidates should possess over three years of relevant experience and strong skills in Windows client/server environments and Microsoft 365 administration.

The role includes responsibilities such as troubleshooting technical issues, administering Microsoft 365 services, and ensuring security best practices. Benefits include health insurance assistance and a 401(k) plan.

Qualifications

• 3+ years supporting business IT environments.
• Strong problem-solving skills and effective troubleshooting.
• Ability to pass background check and drug screen.

Responsibilities

• Provide desktop and server support for Windows environments.
• Administer Microsoft 365 services like Exchange and SharePoint.
• Configure and troubleshoot network devices including firewalls.

Skills

Windows client & server experience

Networking skills

Microsoft 365 administration

Education

Associate’s or bachelor’s degree in related field

Tools

PowerShell

Hyper-V

SQL Server

Job description

Information Technology Solutions Engineer

Full‑Time Salary Position

Work location: Morristown, TN (on‑site only)

About us

We foster a positive, team‑oriented workplace that emphasizes continuous learning and professional growth while delivering reliable, high‑quality IT support and exceptional customer service to small and medium businesses throughout East Tennessee.

Position summary

Provide high‑level technical solutions and ongoing support for client environments. Troubleshoot and resolve desktop, server, virtualization, network, cloud, and database issues; manage projects and client relationships. This is an on‑site position — relocation or local commute required; no remote option.

Key responsibilities

1. Provide desktop and server support (Windows client and server environments).
2. Administer Microsoft 365 services (Exchange/Outlook, SharePoint, Teams, Intune, Entra).
3. Manage virtualization (Hyper‑V preferred) and Windows Server configuration.
4. Configure and troubleshoot network devices (firewalls, switches, routers, APs).
5. Support SQL Server databases.
6. Perform onsite client visits, remote support, documentation, and project work.
7. Maintain documentation, security best practices, and disaster‑recovery procedures.

Position Standards

1. Experience supporting business‑level technology solutions for a minimum of three years.
2. Proven experience in the areas of position responsibility.
3. Demonstrate effective troubleshooting and apply disciplined escalation based on the situation.
4. Demonstrate strong interpersonal skills and a proven track record as a collaborative team contributor.
5. Relevant and current technology certifications preferred.
6. Valid driver’s license, proof of insurance, and clean driving record required.

Required qualifications

1. 3+ years supporting business IT environments.
2. Strong Windows client & server, networking, and Microsoft 365 experience.
3. Valid driver’s license, proof of insurance, and clean driving record.
4. Ability to pass background check and drug screen if requested.

Preferred

1. Relevant certifications (MCSA/Azure/AWS, CompTIA Network+/Security+, etc.).
2. Scripting (PowerShell/Bash) and familiarity with virtualization or cloud.
3. Associate’s or bachelor’s degree in related field.

Physical Requirements

Position requires a combination of sitting and physical activity (standing, walking, bending, kneeling); requires lifting/carrying up to 75 lbs, climbing/working from ladders 6 ft or higher, and use of hand/power tools.

Position Information

Salary is negotiable, according to individual qualifications. This position is an exempt salary position. Must be authorized to work in the U.S. Employer is an equal opportunity employer. Position is based in Morristown, TN.

Benefits

Health insurance assistance, 401(k) with employer match, paid vacation and holidays, professional development support.

Background Check and Drug Test

Candidates must pass a background check and/or drug test if requested. PDS is a Tennessee Drug‑Free Workplace and follows that program’s requirements.