IT Solutions Specialist – Onsite End-User Support

ABB Inc.; Senatobia (MS); On-site; USD 40,000 - 65,000; Full time

Job summary

ABB Inc. in Mississippi seeks an IT technician to provide end-user support and maintain SAP access, Office 365, and network connectivity onsite at the Senatobia facility. You will resolve PC issues, reset passwords, and collaborate with infrastructure teams to deploy system changes.

The role emphasizes strong customer service, incident management, and adherence to SLAs, with certifications such as CompTIA A+ required or in progress. Onsite work model and opportunities for growth are offered.

Qualifications

• Provide end-user support for PC issues, password resets, SAP access, Office 365, connectivity, printers.
• Collaborate with network and infrastructure teams for system changes and deployments.
• Certifications such as CompTIA A+ required; additional certs are a plus.
• Ensure professional, efficient customer service and adherence to SLAs.

Responsibilities

• Involves installation, management, and optimization of IS services within area of responsibility.
• Support repairs and maintenance to ensure services are delivered proactively.
• Prepare and maintain operational documentation for system services.
• Deliver IS solutions according to SLAs, on time and within budget.

Skills

End-user support

Customer service

Technical troubleshooting

Incident management

Education

Bachelor's degree with 2+ years experience

Associate degree with 4 years experience

Tools

SAP access

Office 365

Networking basics

Job description

ABB Inc. in Mississippi seeks an IT technician to provide end-user support and maintain SAP access, Office 365, and network connectivity onsite at the Senatobia facility. You will resolve PC issues, reset passwords, and collaborate with infrastructure teams to deploy system changes.

The role emphasizes strong customer service, incident management, and adherence to SLAs, with certifications such as CompTIA A+ required or in progress. Onsite work model and opportunities for growth are offered.