IS Technology Services Specialist: End-User IT & Support

ABB Inc.; Richmond (VA); On-site; USD 65,000 - 85,000; Full time

Job summary

ABB Inc. in Richmond, VA, is seeking an IT Service Specialist to support installation, management, and optimization of IS services within their area and cross-functional processes.

Onsite role reports to EL Americas Factory Excellence Leader; you will collaborate with network and infrastructure teams, provide end-user support for SAP access, Office 365, printers, and devices, and ensure SLAs are met with a focus on safety and quality.

Qualifications

• Bachelor's degree with related IT experience or equivalent.
• CompTIA A+ certification required; additional certs are a plus.
• Experience providing end-user support for PC issues and software access.
• Experience collaborating with network and infrastructure teams.

Responsibilities

• Supports installation, management, maintenance, and optimization of IS services in their area.
• Ensures targets meet safety and quality procedures; coordinates with colleagues/external resources.
• Identifies inefficiencies or improvement opportunities.
• Reviews requirements/specifications and acts within scope.
• Installs/tests new versions; coordinates resolutions of service problems.
• Prepares operational documentation and advises on proper use of services.
• Delivers IS solutions per SLAs, on time, within budget, and to quality standards.
• Diagnoses faults and reports test results.
• Collaborates with suppliers and monitors performance.

Skills

End-user support

SAP access

Office 365

Networking basics

Printers & devices

Labeling software

Multifunction devices

Education

Bachelor's degree + 2 years experience OR Associate's degree + 4 years High School Diploma/GED and 6 years of experience

CompTIA A+ certification

Network+ / Security+ / Microsoft certifications

Job description

ABB Inc. in Richmond, VA, is seeking an IT Service Specialist to support installation, management, and optimization of IS services within their area and cross-functional processes.

Onsite role reports to EL Americas Factory Excellence Leader; you will collaborate with network and infrastructure teams, provide end-user support for SAP access, Office 365, printers, and devices, and ensure SLAs are met with a focus on safety and quality.