IT Support Technician II — End-User & Systems Expert

Jabil; Byhalia (MS); On-site; USD 42,000 - 66,000; Full time

Job summary

Jabil in Byhalia, MS is seeking an IT Support Technician to provide end-user support for PC, server, hardware, and software. You will troubleshoot issues, manage backups, and assist with systems administration to ensure uptime and reliability.

The role emphasizes collaboration with site teams, suppliers, and administrators to maintain security and operational efficiency. Excellent problem-solving and communication are essential for success.

Qualifications

• Adhere to Health, Safety and Quality policies.
• Maintain confidentiality of data and proprietary information.
• Interpret a variety of written or scheduled instructions.
• Understand and follow IT security policies and procedures.
• Comprehend business and IT strategic direction.
• Follow safety and health rules as directed.
• Comply with the company security policy.

Responsibilities

• Interact with suppliers/service providers to ensure tasks are completed.
• Monitor asset inventory and status.
• Verify backups, daily checklists, and account maintenance.
• Administer tape rotation for backups.
• Serve as the technical escalation point for issues.
• Perform periodic license audits.
• Create/configure ghost images for site hardware.
• Create and image MES and SAP RF Scanners.
• Maintain and troubleshoot site PBX.
• Provide on-call support.
• Identify and purchase hardware via CER Process.
• Administer network hardware (ports on/off).
• Administer file services, Print Services and Terminal Servers.
• Document new processes and procedures.
• Provide user training and technical assistance.
• Assist Administrators in rotational IT duties (network/server/db).

Skills

IT Support

Troubleshooting

Network Administration

Server Maintenance

Backup & Restore

End User Training

Documentation

Security Policy

Vendor Coordination

Tools

PBX

SAP RF Scanners

MES

CER Process

Ghost Imaging

Job description

Jabil in Byhalia, MS is seeking an IT Support Technician to provide end-user support for PC, server, hardware, and software. You will troubleshoot issues, manage backups, and assist with systems administration to ensure uptime and reliability.

The role emphasizes collaboration with site teams, suppliers, and administrators to maintain security and operational efficiency. Excellent problem-solving and communication are essential for success.