Industrial IT Infrastructure Specialist

ABB; Pinetops (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid holidays

Job summary

ABB in Pinetops, NC is seeking an IT End User Support specialist to define, manage, and monitor IS services for large manufacturing environments. You will support PC hardware, software, printers, and network equipment, ensuring reliable operations for production and office spaces onsite.

You will handle imaging, onboarding, break/fix, and peripheral setup while contributing to process improvements. Collaboration with cross-functional teams and adhering to ABB standards are essential.

Qualifications

• Bachelor's degree in Engineering or a related technical field; background in Automation, Electronics, or IT is a plus.
• Minimum 3 years of experience in an enterprise End User support role, with proficiency in Microsoft Office 365 and hands-on Windows 11 support experience.
• Solid understanding of networking topology, concepts, and server infrastructure, combined with experience in programming or scripting within an IT environment.
• Experience with manufacturing processes, procedures, and factory IT environments, including label printing software such as Bartender, Loftware, or NiceLabel; familiarity with LabView is a plus.

Responsibilities

• PC Lifecycle Support: Provide hardware and software support including break/fix, imaging, inventory, post build set up, new user set up, and peripheral installation.
• Configure and manage MFPs and printing solutions including large MFP devices (Xerox, Sharp), Label Printers (Zebra), and small use laser printers (HP).
• Ensure Manufacturing Excellence: Supports manufacturing environment, support technologies required for continued business operations including required off-hour support and on call rotation.
• Supports the installation of new IS solutions/services in regards of the required infrastructure, or the changing of existing IS solutions/services. When involved, delivers the appropriate IS solution/service infrastructure in time, in budget and at quality.
• People leadership and Development: Provides leadership to temporary work teams, guiding and monitoring task completion, sharing expert knowledge and advice normally without carrying line responsibility.
• May require lifting and installation of network equipment (less than 40 pounds).
• May require the user of Scissor Lift or ladders to install network / cables.
• May require working Saturdays with previous coordination.

Skills

End-user support

Windows 11

Office 365

Networking basics

Problem solving

Education

Bachelor's degree in Engineering or related field

Tools

Microsoft Office 365

Windows 11

Bartender

Loftware

NiceLabel

LabVIEW

Job description

ABB in Pinetops, NC is seeking an IT End User Support specialist to define, manage, and monitor IS services for large manufacturing environments. You will support PC hardware, software, printers, and network equipment, ensuring reliable operations for production and office spaces onsite.

You will handle imaging, onboarding, break/fix, and peripheral setup while contributing to process improvements. Collaboration with cross-functional teams and adhering to ABB standards are essential.