IT Solutions Analyst: Systems, Security & Helpdesk

MISAC; Jurupa Valley (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

JCSD is seeking an IT Analyst to join its IT Team in California. You will perform professional analytical and technical support, participate in system implementation, and troubleshoot complex IT issues to improve reliability and performance across applications and districts.

Responsibilities include end-user support, security monitoring, network hardware deployment, SOP maintenance, and disaster recovery planning.

Qualifications

• Equivalent to a bachelor's degree from an accredited college or university with major coursework in computer science, information technology, public or business administration, or a related field.
• Four (4) years of increasingly responsible professional experience supporting a comprehensive information technology program.

Responsibilities

• Under direction, performs professional analytical and technical support, system implementation, maintenance, troubleshooting, and related services for the District's information technology systems.
• Monitors system performance to ensure standards are met and responds to complex user support problems.
• Assists in the procurement, programming, and deployment of networking hardware to support operations and documentation of SOPs and network diagrams.
• Develops and maintains network security systems and procedures and monitors threats; performs backup and disaster recovery related activities.
• Administers a district-wide web-based helpdesk, providing advanced-level support for escalated tickets and ensuring SLA compliance.

Skills

IT analysis

Technical support

System implementation

Troubleshooting

Network security

Education

Bachelor's degree in CS/IT or related field

4 years IT professional experience

Job description

JCSD is seeking an IT Analyst to join its IT Team in California. You will perform professional analytical and technical support, participate in system implementation, and troubleshoot complex IT issues to improve reliability and performance across applications and districts.

Responsibilities include end-user support, security monitoring, network hardware deployment, SOP maintenance, and disaster recovery planning.