Hybrid IT Support Analyst: Network & Systems Expert

Sacramento Native American Health Center, Inc; West Sacramento (CA); Hybrid; USD 39,729 - 45,033; Full time

Benefits offered by this job

Medical benefits

Paid time off

Retirement plan

Training & certifications

Job summary

CSBA is seeking a Senior Support Analyst to deliver advanced technical support for staff and clients, manage server and network administration, and drive IT projects. You’ll respond to tickets with a focus on rapid resolution, maintain AD and Exchange, and improve service performance in a hybrid West Sacramento setting.

The role requires 3–5 years of Windows-based network experience, SCCM/ITIL familiarity, and strong customer service skills. Occasional overtime and peak-period coverage apply.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field plus 3–5 years supporting Windows networks and AD.
• Experience with SCCM, ITIL, CCNA is preferred.

Responsibilities

• Provide advanced IT support for servers, network, and user devices.
• Lead IT projects and improve team productivity and service quality.
• Maintain Active Directory, email and server configurations, backups, and security.

Skills

Customer service

Network troubleshooting

Windows OS

Remote support

Education

Bachelor's degree in CS/IT

Tools

SCCM

CCNA

ITIL

Job description

CSBA is seeking a Senior Support Analyst to deliver advanced technical support for staff and clients, manage server and network administration, and drive IT projects. You’ll respond to tickets with a focus on rapid resolution, maintain AD and Exchange, and improve service performance in a hybrid West Sacramento setting.

The role requires 3–5 years of Windows-based network experience, SCCM/ITIL familiarity, and strong customer service skills. Occasional overtime and peak-period coverage apply.