IT Software Support Technician: Help Desk Pro

Steel-Dynamic

Fort Wayne (IN)

On-site

USD 45,000 - 65,000

Full time

14 days+

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Job summary

Steel Dynamics is seeking a Software Support Specialist to provide end-user technical support for SDI & OmniSource environments. You will handle help desk calls, log and troubleshoot issues, and monitor resolutions.

The role includes assisting with retail equipment and occasional travel to remote sites to support IT technicians. The ideal candidate will have strong problem-solving abilities, teamwork, and excellent communication.

Qualifications

Excellent problem-solving skills and ability to work in a team.
Understanding of business processes, transaction flows, and compliance requirements.
Positive attitude, highly motivated and reliable.
Strong communication skills and customer service orientation.
Ability to communicate timely and follow policies and procedures.
Knowledge of Windows and Microsoft Office applications.

Responsibilities

Answer service desk calls and log requests in the help desk system.
Troubleshoot software issues and document resolutions.
Assign and track work orders; update users on status.
Verify information with managers and coordinate progress.
Support retail equipment (ATM, printers, cameras, scale interface).
Occasionally travel to remote locations to assist other IT technicians.
Maintain professional representation of the company and deliver excellent customer service.